message wait indicator -- always lit

[Abhishek Singh]

Hi All,

Need a hand on this.

Problem description :

Single user -- facing an issue -- having no voice-mails in his mail box-- yet the MWI is always lit .

Troubleshooting done : Reset All option on the cisco unity connection page -- for the user # no success.

CUConnection version : 6.1.x

[garethpeart]

Couple of quick questions that have helped me narrow this down in the past:

Are you sure that the user doesn't have a shared line on their phone?

Can you manually turn off the MWI by using the MWI off DN?

[Abhishek Singh]

Hey Gareth,

Can you kindly let me know, where we find the option for MWI off DN

[Jaime Valencia]

There's no CUC version 6.X

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Abhishek Singh]

sorry for being so abbreviated,  i meant ..cisco unity connection

[rronquillo]

Dialling the MWI-Off # worked for us.  The line did not have a Unity account associated to it, but the Voice Message light was on.  This was bugging me for days.  Thank you. 

[Rob Huffman]

Hi Abhishek,

Like Gareth nicely noted (+5 )

Go to the phone or have the user dial the MWI-off number

from the proper line button;

To find the MWI-On and MWI-Off numbers from CUCM admin;

Feature> Voicemail> Message Waiting> Find and List

Cheers!

Rob

"Everything is broken" - Bob Dylan

[Abhishek Singh]

dialling the MWI off number did not help , as well as the user does not have a shared line

[Abhishek Singh]

eeh..ohhh.. the mwi off number 's css didn't have the partition of the phone line. Resolvedoooo

[Rob Huffman]

Hi Abhishek,

Nice troubleshooting my friend + 5 for posting back with your results here.

Cheers!

Rob

"Everything is broken" - Bob Dylan

[Abhishek Singh]

Thanks Rob... for the love of IP Tring...Tring..need to learn more

[Kid Dynamite]

All the above and also from Unity it is sometimes worth re-synching the MWI status from there.........