05-08-2012 07:24 AM - edited 03-16-2019 11:03 AM
Hi All,
Need a hand on this.
Problem description :
Single user -- facing an issue -- having no voice-mails in his mail box-- yet the MWI is always lit .
Troubleshooting done : Reset All option on the cisco unity connection page -- for the user # no success.
CUConnection version : 6.1.x
05-08-2012 07:30 AM
Couple of quick questions that have helped me narrow this down in the past:
Are you sure that the user doesn't have a shared line on their phone?
Can you manually turn off the MWI by using the MWI off DN?
05-08-2012 07:44 AM
Hey Gareth,
Can you kindly let me know, where we find the option for MWI off DN
05-08-2012 07:39 AM
There's no CUC version 6.X
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
05-08-2012 07:45 AM
sorry for being so abbreviated, i meant ..cisco unity connection
10-23-2012 01:48 PM
Dialling the MWI-Off # worked for us. The line did not have a Unity account associated to it, but the Voice Message light was on. This was bugging me for days. Thank you.
05-08-2012 08:15 AM
Hi Abhishek,
Like Gareth nicely noted (+5 )
Go to the phone or have the user dial the MWI-off number
from the proper line button;
To find the MWI-On and MWI-Off numbers from CUCM admin;
Feature> Voicemail> Message Waiting> Find and List
Cheers!
Rob
"Everything is broken" - Bob Dylan
05-08-2012 01:13 PM
dialling the MWI off number did not help , as well as the user does not have a shared line
05-09-2012 05:18 AM
eeh..ohhh.. the mwi off number 's css didn't have the partition of the phone line. Resolvedoooo
05-09-2012 05:26 AM
Hi Abhishek,
Nice troubleshooting my friend + 5 for posting back with your results here.
Cheers!
Rob
"Everything is broken" - Bob Dylan
05-09-2012 02:23 PM
Thanks Rob... for the love of IP Tring...Tring..need to learn more
05-10-2012 01:46 AM
All the above and also from Unity it is sometimes worth re-synching the MWI status from there.........
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