missed calls and placed calls are not saving in 7942 phone

[shijo1214]

HI 

i am facing some issue in telephone directory, in my phone missed calls and placed calls are not saving. i am using cisco call manager and 7942 phone. please help me in this issue.

Thanks 

Shijo

[fenilantony · Accepted solution]

Please verify  TFTP server properly configured on the phone. Check in DHCP scope also. If not you may be missing option 150.

Please do rate if the given information helps

[shijo1214]

Hi Fenilantony

its worked for me, some one changed vlan and it was not  connecting to TFTP server. 

Thanks for your quick response.

Thanks

Shijo

[Manish Gogna]

Hi Shijo,

Is this affecting only one 7942 IP  phone or all of them? if this is affecting all then you may try ta firmware upgrade. If this is only affecting one of them then you can compare the settings of this phone with the working ones or try setting the phone to factory defaults.

HTH

Manish