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BethanyTerry
Beginner

Missed Calls CUCM 11.5

I was asked to run a report for Missed Calls for a certain extension. The only way I could figure out how to do this is run a report on all incoming calls and filter them for calls that are zero seconds in length. Does anyone know of a better way or a best practices way to run a Missed Calls report for an extension?  -Beth

2 REPLIES 2
Jaime Valencia
Hall of Fame Cisco Employee

If you're using CDR/CAR there is no report for missed calls, so it has to be done the way you're doing it.

HTH

java

if this helps, please rate

Thank you Jaime, for the feedback. I appreciate it very much since my customer thinks there should be more missed calls than the report reflected. I wanted to make sure I was using an accurate method of identifying those missed calls. 

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