About BethanyTerry

BethanyTerry · ‎10-18-2018

I deleted a user's mailbox before they could retrieve their messages. Is there any way to get these messages for the user? Unity Connection v10.5. -Beth

BethanyTerry · ‎12-07-2017

How do I find the Application User that was created when my UCCX was installed? The one I was given is not working. Sincerely- Beth

BethanyTerry · ‎04-17-2017

Sorry to leave you hanging. I opened a TAC case. The engineer told me I had the wrong router name in Call Manager, so we changed that and it registered.

BethanyTerry · ‎03-30-2017

I suspect I muddied the waters by mentioning SRST. The pots line plugged in to the FXO card in the router is not registering in Call Manager.

BethanyTerry · ‎03-30-2017

My issue is the FXO ports on the router are not registering in the Call Manager.

BethanyTerry · ‎03-30-2017

I've replaced a 2811 router with a 2911 router, and now the SRST lines don't register in Call Manager (v10.6). I've verified that I have the correct voice ports configured and all of the other commands seem to be correct (I have done this before, copying and pasting from other routers). Other than checking that I have the correct commands in the router config and when adding the analog lines in Call Manager, what am I missing? The router IOS is 15.2(4)M6a, which I have on other 2911 routers and their SRST lines have registered to the Call Manager just fine. This router is new, I haven't deployed it before. Anything else I could be missing? -Beth

BethanyTerry · ‎12-02-2016

Dear Cisco Experts: here's my dilemma: the local sheriff's office lets inmates make calls from a payphone (at least I'm told it's a payphone). They call our switchboard (CUCM v10.5) and ask to be transferred to an outside line (presumably calls they can't make from a pay phone???). The operator has been instructed (per the Public Defender's Office) to route these calls to the PD office only. The switchboard operator has complained to me that she gets inundated with these calls on a regular basis, to the point where it interferes with her handling other calls. I'm looking for a possible solution where I can have my CUCM route these incoming calls (using caller id of the pay phone) directly to the PD office without going thru the switchboard. The PD line uses a call handler in Unity Connection v.10.5. Is this possible? -Beth

BethanyTerry · ‎08-11-2016

Thiago- Sorry to say I had to tell my customer that it was not possible. Technical issues aside, the company I work for would not budget for this as it's not considered necessary (I work for a local county government). -Beth

BethanyTerry · ‎08-11-2016

Thank you Jaime. I appreciate you taking the time to answer my question.

BethanyTerry · ‎08-10-2016

I had the same question, so this post really helped. Thanks! -Beth

BethanyTerry · ‎03-08-2016

I'm looking for a physical panic button that is compatible with 7965 and 7945 ip phones. I found this one, but the compatibility guide only goes up to CUCM v.9, and I have v10.5. http://www.cyberdata.net/voip/011049/ Does anyone know of a current panic button that will work with CUCM v.10.5 or if this panic button will work with 10.5? Many thanks in advance -Beth

BethanyTerry · ‎02-10-2016

I have CUCM 10.5. I was recently asked if we can have employee's cell phone numbers display as well as their work extension in the corporate directory. The End User Configuration page under User Management has a lot of info that can be added for employees, of which Mobile Number is one. Is there any way that both the user's extension and mobile number can be displayed in the corporate directory results screen when searching users?

BethanyTerry · ‎08-31-2015

Thanks for your time Jaime. I suspected as much but had to ask the experts. -Beth

BethanyTerry · ‎08-31-2015

Thanks for your time. I suspected as much but had to ask the experts. -Beth

BethanyTerry · ‎08-31-2015

Does anyone know how the conference controller can mute the callers that call in for a Meet-Me conference call? Apparently, we recently had a major Meet-Me call with assorted dept heads and state agencies calling in, and not everyone was kind enough to mute the phone on their end, so the controller has asked me if there's any way to mute callers so that the only person speaking is the controller himself. Any thoughts would be appreciated. (I have CUCM 10.5 and use 7965G phones). -Beth

BethanyTerry · 06-12-2019 07:47 AM

Hi Mike- thanks for the response. We are looking at using email as primary endpoints. I'm not up on ...

BethanyTerry · 06-11-2019 12:07 PM

I'm looking for an eFax or FoIP solution for my CUCM v10.5. From an Administrator standpoint, I'd li...

BethanyTerry · 10-18-2018 09:42 AM

I deleted a user's mailbox before they could retrieve their messages. Is there any way to get these ...

BethanyTerry · 12-07-2017 01:42 PM

How do I find the Application User that was created when my UCCX was installed? The one I was given ...

BethanyTerry · 04-17-2017 10:59 AM

Sorry to leave you hanging. I opened a TAC case. The engineer told me I had the wrong router name in...

BethanyTerry · 03-30-2017 09:06 AM

I suspect I muddied the waters by mentioning SRST. The pots line plugged in to the FXO card in the r...

BethanyTerry · 03-30-2017 08:08 AM

My issue is the FXO ports on the router are not registering in the Call Manager.

BethanyTerry · 03-30-2017 06:27 AM

I've replaced a 2811 router with a 2911 router, and now the SRST lines don't register in Call Manage...

BethanyTerry · 12-02-2016 10:08 AM

Dear Cisco Experts: here's my dilemma: the local sheriff's office lets inmates make calls from a pay...

BethanyTerry · 08-11-2016 06:31 AM

Thiago- Sorry to say I had to tell my customer that it was not possible. Technical issues aside, the...

BethanyTerry · 08-11-2016 06:15 AM

Thank you Jaime. I appreciate you taking the time to answer my question.

BethanyTerry · 08-10-2016 07:42 AM

I had the same question, so this post really helped. Thanks! -Beth

BethanyTerry · 03-08-2016 09:17 AM

I'm looking for a physical panic button that is compatible with 7965 and 7945 ip phones. I found thi...

BethanyTerry · 02-10-2016 10:25 AM

I have CUCM 10.5. I was recently asked if we can have employee's cell phone numbers display as well ...

BethanyTerry · 08-31-2015 11:54 AM

Thanks for your time Jaime. I suspected as much but had to ask the experts. -Beth

Date Registered	‎06-12-2009 11:30 AM
Date Last Visited	‎06-19-2019 12:35 AM
Total Messages Posted	27

Unity Connection: Retrieving Messages F...

Re: Hello ,

Sorry to leave you hanging. I

I suspect I muddied the

My issue is the FXO ports on

SRST Lines Don't Register in Call Manag...

Help Routing Incoming Calls From a Spec...

Thiago-

Thank you Jaime. I appreciate

I had the same question, so

Panic Button

Adding Cell Phone Numbers to Corporate ...

Thanks for your time Jaime. I

Thanks for your time. I

Muting Callers to a Meet-Me Conference

Re: What's the best eFax or foip solution?

What's the best eFax or foip solution?

Unity Connection: Retrieving Messages From A Deleted User's Mailbox