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Hi! Rookie here. Does anyone know if the 8861 IP Phone can use its Bluetooth technology to connect to the 8832 wireless microphones kit? I have a customer who wants to connect the 8832 wireless microphones to an 8861. -Beth
I was asked to run a report for Missed Calls for a certain extension. The only way I could figure out how to do this is run a report on all incoming calls and filter them for calls that are zero seconds in length. Does anyone know of a better way or ...
I had Finesse all set up in Firefox, with a desktop icon going straight to the Finesse login page. All the call takers had to do was double click the icon and log in. Of course, one lady said Firefox asked her a question as she was logging in and wha...
I'm looking for an eFax or FoIP solution for my CUCM v10.5. From an Administrator standpoint, I'd like to get some opinions on what type of solution you're using and how easy is it to work with. Is it buggy? Is it easy to administer, or do you have t...
I deleted a user's mailbox before they could retrieve their messages. Is there any way to get these messages for the user?
Unity Connection v10.5. -Beth
Thank you Jaime, for the feedback. I appreciate it very much since my customer thinks there should be more missed calls than the report reflected. I wanted to make sure I was using an accurate method of identifying those missed calls.
David- My original post referred to Firefox. I was answering your question about whether any other browser worked. I've got her working in IE, but it's a temp fix. All of our Contact Center agents are older ladies who absolutely do not like change, ...
David- I got Finesse working on her IE browser, BUT she has to click thru all of the certificate warnings and whatnots to login and that's what got this whole thing started in the first place. So, I'm looking for an option that will allow her to jus...
