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Missing CLID Info

larryar28
Level 1
Level 1

I have a CUCM 8.5.1.10000-26 with a remote site with 8 analog lines.  The local Gateway is a C2900 with IOS version Version 15.0(1)M4, RELEASE SOFTWARE (fc1). Also, the site telephones are Cisco 6921. When an inbound call is received on the gateway, all CLID info is in place. name and number show up correct as seen on a debug. However, when the call is transferred to the actual physical set, the CLID info is Unknown Caller.

Any suggestions as to why the set is not receiving the CLID info?

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Can you post your config and the debug you are looking at?

Chris

paolo bevilacqua
Hall of Fame
Hall of Fame

Are you using MGCP? Because CLID, as well other things, doesn't work with that.