MoH error

[j.huizinga]

Hi,

When I go to Media resources/MoH audio file management I see the error:

Unmapped Exception The entity name must immediately follow the \'&\'  in the entity reference.

I can upload a file, but I don't see it when I want to create a new MoH audio source.

When this sysem was running on  5.1 this feature was working fine, it seems after the upgrade to 7.1.5 we have this issue.

I can not sure about that, because we didn't upload that many MoH files.

The MoH music seems to playing fine, I just can not add new one's in the MoH audio file management.

Any idea?

thanks,

JH

[Jaime Valencia]

You might want to try this:

https://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K96530834

If that doeasn't work, open a TAC case as the fix will require root access.

HTH

java

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www.cisco.com/go/pdihelpdesk

[j.huizinga]

Hello Java,

I did some searching on the forum and found this bug, but I don't think I can solve the problem in the way the bug solution describes.

To me it seems that all MoH files work fine and that there are no errors. I have deleted some files which are not in use anymore, but this also this didn't change anything.

The error points to an XML error.

I have just now opened a case with Cisco and also the TAC engineer came with the same remark as you did.

I think the engineer has to have root access and solve the problem.

Thank you for your help,

Jan