Moh not working for internal IP Phones in CME

[ankita123]

Hi,

I have a CME version 8.6 .

I have configured MOH and it is working fine for PSTN calls or external calls.

But it is not working for internal IP Phones.

Please suggest.

Regards

Ankita Vig

[acampbell]

Ankita,

Have you configured the multicasting for the local MOH

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html

HTH

Alex

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[ankita123]

Hi  Alex,

I have configured multicasting for MOH as follows-

moh music-on-hold.au

multicast moh 224.91.22.5 port 2000 route 10.91.101.15 147.225.246.178 10.91.22.5

Regards

Ankita Vig

[binhtngu]

Try to change the port to 16384.

moh music-on-hold.au

multicast moh 224.91.22.5 port 16384 route  10.91.101.15 147.225.246.178 10.91.22.5

[binhtngu · Accepted solution]

Also, make sure the Loopback and the voice vlan interface having 'ip pim den' enabled.

[ankita123]

Hi ,

I tried to change the port to16384 then also its not working.

Regards

Ankita Vig

[binhtngu]

Is this a Live Feed MOH? If yes, here is the example for Live Feed MOH:

voice-port 1/0/0
 auto-cut-through
 operation 4-wire
 signal immediate

dial-peer voice 4 pots
 destination-pattern 2999
 port 1/0/0

telephony-service
 moh slot0:music-on-hold.au
 multicast moh 239.10.10.10 port 2000

ephone-dn  21
 number 2998
 moh out-call 2999

Please post your full configurations for multicast moh.

[Mohit Grover]

!! Configuration Part !!!

conf t

ip multicast-routing

ephone X

multicast moh !! default enabled

show flash:

/moh.au

telephony-service

moh flash:/moh.au !! or .wav

multicast 239.1.1.1 port 2000 route x.x.x.x !!! route = x.x.x.x = Voice vlan IP address

int g0/0 !! voice vlan/IP source address

ip pim sparse-dense-mode

VG1#sh ephone moh

-------------------------------------

Skinny Music On Hold Status - group 0

 Active MOH clients 0 (max 210), Media Clients 0, B-ACD Clients 0

 File flash:/moh1.au (not cached) type AU Media_Payload_G711Ulaw64k 160 bytes

 Moh multicast 239.1.1.1 port 2000 route x.x.x.x

[Thomas Dillingham]

Ankita,

A few things:

Your configuration looks good.  I am wondering what the IP address of the loopback interface is?  It is ideal to configure the ip addresses in this fashion.  etc...  Keeping the loopback first.

The fact that it is working on the PSTN tells me it is related to one of two things.

Mulitcast routing on your switch:

Make sure multicast routing is enabled on the switch, if the IP Phones are on a different subnet.

or,

A problem on your platorm, that may require you to call TAC, what version of IOS are you running?

TwD

[ankita123]

Hi,

moh music-on-hold.au

multicast moh 224.91.22.5 port 16384 route  10.91.101.15 147.225.246.178 10.91.22.5

which all hops should be there after the route keyword.

Whether  224.91.22.5 can be used for multicasting?

Regards

Ankita Vig

[Rathish Kunath Ram]

As there are no MoH groups in CME,  MoH is not used for internal calls.