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- About Rathish Kunath Ram
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Member since
10-10-2010
7
Posts
0
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0
Solutions
12-06-2012
08:46 PM
Hi Experts, We have an issue with number display when using SIP trunk. Currently, we have successfully integrated SAP-BCM call center with CUCM 8.0 using SIP Trunk. During normal call routing, the calls to the agents are passed from Cisco call manager to SAP-BCM. However there is a requirement where the customers call the reception and the receptionist transfers the call to SAP-BCM via SIP trunk. Once the transfer is completed, the agents are seeing the receptionist number instead of the caller's number. Call flow is given below. Normal Call: DID --> GW --> CUCM --> SIP --> SAP-BCM Receptionist Xfer: DID --> GW --> CUCM --> Receptionist Ext. --> SIP --> SAP-BCM. Kindly advice. Regards Rathish
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Created by
Rathish Kunath Ram
in IP Telephony and Phones
in IP Telephony and Phones
11-22-2011
02:43 PM
11-22-2011
02:43 PM
As there are no MoH groups in CME, MoH is not used for internal calls.
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Created by
Rathish Kunath Ram
in IP Telephony and Phones
in IP Telephony and Phones
08-29-2011
02:46 PM
08-29-2011
02:46 PM
Hello Experts, We have unity connection giving us a strange issue. When you access voicemail, the timestamp is always 1 hour ahead. I checked ntp statistics, deleted and re-configured NTP servers, synchorinized, restarted the server however it says the time is always an hour ahead. The server time, NTP settings and the time on the phone all are correct except the voice prompt while the message is being played out. Any help is immensly appreciated. Unity Connection Version 7.1.5.30000 Thanks Ratish
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Created by
Rathish Kunath Ram
in Contact Center
in Contact Center
06-14-2011
08:47 AM
06-14-2011
08:47 AM
In the Enterprise Call Info Value, I have added 3 variables whose string values will flash on the CAD as seen in the image above. Thanks Rathish
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Created by
Rathish Kunath Ram
in Contact Center
in Contact Center
06-14-2011
08:44 AM
06-14-2011
08:44 AM
Actually I got this working. Customer is happy but I wanted to add another field on CAD to prompt a VIP Calling. Let me explain what I did. As seen in the attached imaged I added Set Enterprise Call Info value as VIP ITALIAN CALLER, VIP ENGLISH CALLER and VIP FRENCH CALLER respectively. So basically when a person from Italy calls it matches the ANI list and routes to Italian Queue and prompts on the CAD as seen in the attachment. The same is for English and French. It is working fine. As seen in the second image i am using the language field to prompt the agent. However what I had in mind was to add another field in CAD called "VIP" and then prompt as VIP. Is it possible? Any help would be greatly appreciated. Thanks Rathish
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Created by
Rathish Kunath Ram
in Contact Center
in Contact Center
06-05-2011
11:14 PM
06-05-2011
11:14 PM
Hi, Trust you are doing well. We have a customer who has a requirement of prioritizing certain VIP callers and flashing it on the Cisco Agent Desktop. I have done the former(priotization) by increasing the priority by 2 in the script by using if statement for these caller ANI however I am stuck regarding flashing the VIP details on the CAD. Any ideas would be immensely appreciated. Thanks in advance. Regards Rathish
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Labels:
12-06-2012
Hi Experts,We have an issue with number display when using SIP trunk.
Currently, we have successfull...
Created by
Rathish Kunath Ram
in IP Telephony and Phones
11-22-2011
11-22-2011
As there are no MoH groups in CME, MoH is not used for internal calls.
Created by
Rathish Kunath Ram
in IP Telephony and Phones
08-29-2011
08-29-2011
Hello Experts,We have unity connection giving us a strange issue. When
you access voicemail, the tim...
06-14-2011
In the Enterprise Call Info Value, I have added 3 variables whose string
values will flash on the CA...
06-14-2011
Actually I got this working. Customer is happy but I wanted to add
another field on CAD to prompt a ...
Public Statistics
| Date Registered | 10-10-2010 04:19 AM |
| Date Last Visited | 08-01-2018 02:27 AM |
| Total Messages Posted | 7 |
