Hi Experts,We have an issue with number display when using SIP trunk. Currently, we have successfully integrated SAP-BCM call center with CUCM 8.0 using SIP Trunk. During normal call routing, the calls to the agents are passed from Cisco call manager...

Hello Experts,We have unity connection giving us a strange issue. When you access voicemail, the timestamp is always 1 hour ahead. I checked ntp statistics, deleted and re-configured NTP servers, synchorinized, restarted the server however it says th...

Hi,Trust you are doing well. We have a customer who has a requirement of prioritizing certain VIP callers and flashing it on the Cisco Agent Desktop.I have done the former(priotization) by increasing the priority by 2 in the script by using if statem...