Multiple incoming calls Operator Phone

[Hatem_Hamdi]

Hi,

I have a problem with an operator IP Phone (7962 with cucm 7.0) who recieves an important amount of calls : when the operator answer the 1st call and attempt to transfer it he presses the transfer softkey and start to type the extension transfer to and while he's typing a second call arrives the operator is no longer able to finish the tranfer he has either to answer the second call or to use the navigation button to come back to the first call and retry to transfer it.

Is there any way to disable this.

Best Regards,

Hatem Hamdi

[Rob Huffman · Accepted solution]

Hi Hatem,

Check out these settings on the Device page in CUCM for the Operator phone

Auto Call Select

# Indicates whether the phone automatically shifts the call focus to an   incoming call on the same line when the user is already on a call. # When this option is enabled, the phone shifts the call focus to the most recent incoming call. # When this option is disabled, all automatic focus changes, including   Auto Line Select, are disabled regardless of their setting. # Default: Enabled

# Use Cisco Unified CallManager Administration > Device > Phone > Phone Configuration.

Auto Line Select

# Indicates whether the phone shifts the call focus to incoming calls on all lines. # When this option is disabled, the phone only shifts the call focus to   incoming calls on the line that is in use. When this option is enabled,   the phone shifts the call focus to the line with the most recent   incoming call. # Default: Disabled

# Use Cisco Unified CallManager Administration > Device > Phone > Phone Configuration.

Cheers!

Rob

"Why not help one another on the way" - Bob Marley

[Hatem_Hamdi]

Thank you Rob. That solved my problem.

[Rob Huffman]

Hi Hatem,

You are most welcome my friend Glad to be of

some small help here.

Cheers!

Rob

"Why not help one another on the way" - Bob Marley