Music on Hold what are you using

[thomuff]

I was wondering how many people are using the default wav files for Music on Hold or are you using a custom wav? If so, is it music or is it announcements

[jason-calbert_2]

We are using a custom wav? The default can get old fast. Alot of our people thought it was inappropriate for a school district. Our is an annoucement

HTH

[a.gooding]

i have put in the customer's own ads as the MOH. normally use 3-4 ads and combine them into one WAV and put that in. it gets kind of boring fas as well, especially in a contact centre environment.

[thisisshanky]

You should be careful about using unlicensed broadcasting of media in your music on hold. Try to get royalty free music (good luck with finding that)..most people use a combination of music and advertisements. Companies like muzac (http://music.muzak.com/) help get nice wave files for you at a small fee.

HTH

Sankar

PS: please remember to rate posts!

[thomuff]

Thanks for the replies. I have passed the information along. Now, I wait.

[sjhrhaskell]

Check out www.musicbakery.com for royalty free music. They have a pretty decent selection, and the pricing is reasonable.