MVA (Mobile Voice Access) call-out issue

[Novriadi .]

Hi Folks

I had succesfully configured MVA on a lab environment with :

- CUCM 9.1.1

- H323 Gateway [Cisco 3925 - universal ios version 15.2(4)M5] with DID ISDN PRI

- using direct MVA

I'm able to reach the IVR menu and authenticate PIN number.

Then I select option 1 for make a call to internal number / PSTN number, both resulting error "You're called

cannot be completed dialed...." comes up. It seems a problem with CSS or something with call authorization,

but everything properly configured with partition attach on css apply on gateway and RDP.

Configuration :

1. MVA service enabled on Pub

2. MVA service param enabled with number 5999

3. MVA matching caller id : complete match, with number of digits for caller id partial match : 10.

3. Media resources MVA number configured 5999

4. incoming dial-peer pots and outgoing dial-peer facing to CUCM configured.

RTR-Configuration :

application

service ccm http://172.25.210.10:8080/ccmivr/pages/IVRMainpage.vxml

!

dial-peer voice 2 pots

service ccm

incoming called-number 2123945999

no digit-strip

!

dial-peer voice 5010 voip

description MVA DID

destination-pattern 5999

session target ipv4:172.25.210.11

incoming called-number .

voice-class codec 1 

dtmf-relay h245-alphanumeric

no vad  

!        

dial-peer voice 5011 voip

description MVA DID

preference 1

destination-pattern 5999

session target ipv4:172.25.210.10

incoming called-number .

voice-class codec 1 

dtmf-relay h245-alphanumeric

no vad  

I've tried looking for similar cases in this forum

but still haven't managed to get a solution.

Is anyone experiencing the same thing as above ?

Rgds

Novri

[Nishant Savalia]

Hi Novri,

Actually i didn't see your version before.

From CUCM verion 9.0 onwards, there is a new concept of CUCM traces called interleave tracing. The SDI and SDL traces have been combined into one file for various reasons. The look and feel of these traces is similar to SDL yet there are several things that one needs to get used to while reading traces in this version. Traces for the CUCM are now only written to the SDL folder / filers. There will be no SDI traces available seperately.

Will get back to you after looking into trace

Regards,
Nishant Savalia

[Nishant Savalia · Accepted solution]

Hi Novri,

Are you appending prefix +1 to the calling number "2123942123"?

Ensure that your calling number should match to your Remote Destination Number.

If your RDN is "2123942123" then try to avoid appending prefix "+1" to the calling number and check once again.

Regards,
Nishant Savalia

[Novriadi .]

Hi Nishant,

Thanks you for your help.

Yes, I'm overlook with appending +1 configuration on gateway. After I delete the configuration , the MVA works as I expected.

Rgds

Novriadi

[Nishant Savalia]

Great to hear it. 

Regards,

Nishant Savalia