Hi, No there is no any special character in group name. In fact i have named it as test and it does populate under user group of CUCM. ... View more

I have been doing the same way but unfortunately Jabber is not able to search under "Directory Group" option. It always shows up as "no result found". I can see the group has been populated in CUCM under user management --> user setttings --> user group. ... View more

Hi Rafig, Are you able to make video call within same branch? i.e. within your HQ and within your remote branches? Is there any firewall in between your branches and HQ? Make sure that none of the video component is blocked. Also, check video bandwidth per call configured between regions.  Software MTP does not support video, so if you check MTP in phone configuration then obviously that call will be sent as audio only.  ... View more

Hi Dennis, I did checked to see manually "jabber-config.xml" but the page remain blank. And, no changes made to jabber-config.xml file ... View more

Hi Wilmer, Agree with both Leo's. And to synchronize it properly, you have to follow basic things as follows:- 1). NTP server IP address in CUCM should be similar to your actual NTP server IP address. 2). If you have external NTP server then VOIP Gateway should only be configured with command as NTP server ( remove ntp master).  3). Check the connectivity from Gateway / CUCM to your NTP server IP address. If your gateway does not show clock synchronized then you can reconfigure it and allow some time to get synchronized.   Thanks, Nishant   ... View more

Hi Jennifer, Your issue seems to be as below. Problem 2. Call is Connected and then Disconnected The call is connected and then it is disconnected. The call transfer is successful when an internal extension initiates the call whereas the call fails, if the calling side is from PSTN. Call Flow PSTN>H323 GW>CUCM>Unity Connection Call Handler (Any Caller Input - Transfer to Alternate Contact Number)>External Number or CTI RP with CFA to External Number. Core Issue/Call Flow Analysis Here is an analysis of the call flow and the common problem for a failed call transfer: The First call leg is a H323 Fast Start, from the Gateway to the CUCM. CUC receives the call and transfers the call back to CUCM. CUCM in turn places the first call on hold and initiates a new call to the PSTN. The second call leg is a H323 Slow start. Finally, when the call is answered, the CUCM or the Gateway does not send H245 capabilities. This causes a timeout and the call is disconnected. Solution By default, Wait for Far End H.245 Terminal Capability Set (TCS) check box is checked. As a result, CUCM expects the far-end H.245 TCS before it sends its H.245 TCS. If this checkbox is unchecked, CUCM must initiate capabilities exchange. In order to resolve this problem: Uncheck the Wait for Far End H.245 Terminal Capability Set (TCS) check box. Or Make a change on the gateway so that the gateway initiates capabilities exchange. Enter these commands in order to configure a change required on the gateway. conf t     voice service voip    h323           h225 start-h245 on-connect         exit   Thanks, Nishant ... View more

Hi Aditya, Do you remember the extension that was assigned to the same phone previously? If yes, then check the extension and it's dependency records. If you don't find any dependency records then try to add phone with different mac address first with the same extension as earlier and then try to modify the mac address again. Also, try to add phones in all the nodes one by one (i.e PUB and your available SUB's)   Thanks, Nishant  ... View more

Can you please share how did you resolve it ? ... View more