06-14-2016 03:04 AM - edited 03-17-2019 07:14 AM
Dear Expert,
Please See the attached Image that shows the error messages of my Cisco UCM.
Please help me with the reason of Error and How can solve this.
Besides I have realized that It is a issue with License So I am going to buy license with below mentioned part number. Please suggest me those License is going to help me or not?
CON-ECMU-UCLUCMLK |
CON-ECMU-LICMNHPA |
CON-ECMU-LICMXSSA |
Thanks in Advanced
Mohammad Arif Sarker.
SkypeID : arifsarker057
06-14-2016 03:15 AM
Yes, cucm having insufficient license and grace period is also expired. You need to install licenses first doing anything(adding /removing any device) on it.
Suresh
06-14-2016 03:25 AM
You said YES means these license is going to help me ??
CON-ECMU-UCLUCMLK |
CON-ECMU-LICMNHPA |
CON-ECMU-LICMXSSA |
06-14-2016 03:33 AM
No, I meant to say that it is license issue only . For exact license type which you require you need to attach license usage report as Carlo asked, so we can see that what kind of devices/phones you are having in cucm currently.
Suresh
06-15-2016 12:35 AM
Can you please give me a guidance how can I install licenses.
Thanks
Arif
06-15-2016 03:27 AM
Hi Arif,
you can refer the link.The process is similar for PLM
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_011.html#CUCM_TK_A1885062_00
regds,
aman
06-14-2016 03:15 AM
Hi Mohammad,
can you please take a snapshot of "System" --> "Licensing" --> "License Usage Report" so we can help you further?
thanks
Regards
Carlo
06-14-2016 09:50 PM
06-15-2016 07:38 AM
Hi Mohammad,
no problem and sorry for my late :)
Cal you please tell me the version of CUCM you are running.
Basically you need these two sku in order to add license to your cluster:
R-UCL-UCM-LIC-K9 Top level SKU needed to add more licenses (no costs)
LIC-CUCM-11X-ESS-A These are Essential Licenses for CUCM Version 11.X (to add essential licenses to a Version 10 or 9 cluster, you only need to substitute the hilighted 11 with the desired version )
Based on your output you need 187 Essential licenses more than actual installed licenses.
LIC-CUCM-11X-ENH-A Are Enhanced Licenses. Same as previously mentioned, change the 11 with your version except if your version is 9.X where Enhanced licenses are not orderable but you need Enhanced Plus which is LIC-CUCM-9X-ENHP-A.
Based on your output, you need 27 Enhanced Licenses more than actual installed licenses.
Please don't hesitate to answer this post if you have any other query.
HTH
Regards
Carlo
06-15-2016 08:05 AM
Dear Carlo,
Actually I am going for support for client end. They showed me for problem.
They are using Cisco UCM 9.0. Beside they also want to buy below mentioned licenses. Are those solving those problem?
They are using 300 pcs of SIP phone Model 3905.
Can you tell me what those licenses are for??
CON-ECMU-UCLUCMLK |
CON-ECMU-LICMNHPA |
CON-ECMU-LICMXSSA |
Thanks
Mohammad Arif Sarker
06-15-2016 08:42 AM
Hi Mohammad,
all product SKUs you mentioned, are support contracts for already purchased licenses. and not licenses itself.
for those phones, you need:
R-UCL-UCM-LIC-K9 quantity 1
LIC-CUCM-9X-ESS-A quantity 300
HTH
Regards
Carlo
06-15-2016 09:49 AM
Dear Carlo,
Thanks for your help. I must share this information with my customer. I will share you the update and I may need further help.
Regards
Mohammad Arif Sarker
06-15-2016 08:49 PM
Dear Carlo,
Can you tell me what is the difference between R-UCL-UCM-LIC-K9 and UCL-UCM-LIC-K9.
Regards
Mohammad Arif Sarker.
06-15-2016 09:02 PM
both are Top Level SKUs for ordering user licenses.
R-UCL-UCM-LIC-K9 ; wud be for electronic delivery.
UCL-UCM-LIC-K9 : this wud be for physical delivery.
regds,
aman
06-15-2016 09:21 PM
Hi Mohammad,
Aman is correct (+5)!
Regarding your customer's license the output you posted indicates that he has 187 basic phones such as 3905 and 27 advanced phones.
Keep in mind that to solve his license issue, he needs to also add enhanced licenses as previously indicated or the issues will remain.
HTH
Regards
Carlo
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