New Phone Setup a Cisco CP-7861 Phone

[christophert]

I have a brand new CP-7861 phone that I need to deploy to new user.  I plugged into the network and "registration in progress" message has been on the screen for 2 days now.  I have it tied into a Cisco switch in the same port another Cisco phone was using that worked. I can access the CUCM and assign a User after the registration process have ended.  Thank you.

[TomMar1]

Is the MAC address correct?  As I previously suggested, take the new phone and plug it into a port where there is a working phone.  This will eliminate any switch port configuration issues.  If the phone registers than you will eliminate your call manager configuration/bad device as a problem.

[christophert]

Yes, the MAC does match up correctly.