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no answer while calling voicemail pilot number from IP Phone and disconnects the calls

jaheshkhan
Level 4
Level 4

no answer while calling voicemail pilot number from IP Phones. Its just silent and then disconnects the calls.

 

voice mail ports are showing as registered properly.

 

 

1 Accepted Solution

Accepted Solutions

jaheshkhan
Level 4
Level 4

Thank you for the reply. I was not able to go to site these days so i couldnt verify the client previous CUC integration. I thought they are all working fine.

 

Hunt List and Hunt pilot was not configured. 

After configuring its working fine.

View solution in original post

4 Replies 4

Run DNA and see if there is an alternative match and see the call flow.

 

 



Response Signature


I would also advise launching RTMT and polling the ports on Unity Connection... does the call actually make it to unity?

 

I think I'd start by grabbing an RTMT trace for the call.  It may be that it's connecting but without audio, possible a codec mismatch.  Look at the trace first with TranslatorX which gives an easy decode of the voice signalling.

jaheshkhan
Level 4
Level 4

Thank you for the reply. I was not able to go to site these days so i couldnt verify the client previous CUC integration. I thought they are all working fine.

 

Hunt List and Hunt pilot was not configured. 

After configuring its working fine.