no answer while calling voicemail pilot number from IP Phone and disconnects the calls

[jaheshkhan]

no answer while calling voicemail pilot number from IP Phones. Its just silent and then disconnects the calls.

voice mail ports are showing as registered properly.

[Nithin Eluvathingal]

Run DNA and see if there is an alternative match and see the call flow.

[Gregory Brunn]

I would also advise launching RTMT and polling the ports on Unity Connection... does the call actually make it to unity?

[TONY SMITH]

I think I'd start by grabbing an RTMT trace for the call.  It may be that it's connecting but without audio, possible a codec mismatch.  Look at the trace first with TranslatorX which gives an easy decode of the voice signalling.

[jaheshkhan · Accepted solution]

Thank you for the reply. I was not able to go to site these days so i couldnt verify the client previous CUC integration. I thought they are all working fine.

Hunt List and Hunt pilot was not configured. 

After configuring its working fine.