NoVoiceMail profile is disable to choose

[Luis Enrique Perez Trujillo]

Hi guys, how are you?

I tried to change the VMP profile to directory numbers in CUCM to NoVoiceMail profile, but when I tried to choose the NoVoiceMail profile option is disabled, I need change to this profile many users but I can't.

Any ideas to resolve this issue?

Regards,

Enrique Perez.

[Mohammed al Baqari]

By disabled, do you mean that option is greyed out and you can't select the
NoVoiceMail Profile.

[Luis Enrique Perez Trujillo]

Hi Mohammed,

Yes, the check box in NoVoiceMal is greyed.

Thanks,

[Maren Mahoney]

When you navigate to Advanced Features > Voicemail > Voicemail Profile, is there a NoVoiceMail voicemail profile listed?

[Luis Enrique Perez Trujillo]

Hi Maren.

It's listed, but the checkbox is greyed.

Regards,

[Maren Mahoney]

The checkbox is grayed out because you cannot delete the NoVoiceMail profile. That does not prevent you from selecting it in the Voicemail Profile field on a directory number.

When you go to a Directory Number to the Voicemail Profile drop-down list, do you see "NoVoiceMail" as a option in the list? If so, that is how you assign the NoVoiceMail profile to the DN. (And you can use a Bulk Edit of DNs to assign this to many numbers at the same time.)

If you do not see NoVoiceMail as a choice in the drop-down list, then there is a serious problem with your system and I would suggest calling TAC.

Maren

[Luis Enrique Perez Trujillo]

Hi Maren, the option is available in the list and I have many VMP options, so I did clic in Find, type NoVoiceMail, find the option and the check box is not enable to selected and can't do clic in Add Selected.

Do you think if is this needs call to TAC team?

[Maren Mahoney]

If you go to the Directory Number to assign a VMP (including the NoVoiceMail VMP) there is no "Add Selected" and there is no checkbox, so I think you are still on the list of Voicemail Profiles.

Have you gone to the Directory Number (as in the picture in my previous post) to assign the NoVoiceMail VMP to the DN? Does the option appear or not appear?

Maren

[Vaijanath Sonvane · Accepted solution]

Hi,

I simulated your issue in my lab. When you click find Voice Mail Profile, and if you find voicemail profile using NoVoiceMail name in search field then the option to select this profile is grayed out. See below:

(Note: If you have VM Profiles >= 250, then only you get find option against Voice Mail Profile.)

The solution to this problem is to leave search field blank, click find and you will see all your voicemail profiles. You can then navigate to the page where NoVoiceMail profile is listed. Here you get option to select NoVoiceMail. Here is the screenshot:

[Luis Enrique Perez Trujillo]

Hi Vaijanath, I tried like you said and the NoVoiceMail is enable to selected. Thanks a lot for your help.

I think this issue is a bug with the CUCM or just a failure with the Web interface?

Regards,

Luis E. Perez

[Vaijanath Sonvane]

I am glad that your issue is resolved.

[Mohammed al Baqari]

Do one thing, go to advanced features > voice mail > voicemail profile.
Make a copy of the NoVoiceMail profile and give it any name. Then try to
select it in the DN and see if it works.

I don't see why you can't select NoVoiceMail. Is it selected as ' Make this
the default Voice Mail Profile for the System '