offhook abbrdial how?

[gerard van rij]

Dear all,

I want the abbrdial to be available if the phone is offhook (secretaries want this). as I don't see the button in the softkey templates, I have no idea how to do this.

any suggestions?

regards,

Gerard

[mchandak]

AFAIK, this option is currently not available.

[jbarcena]

The abbr dial key is not on any Template. From this document:

http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_administration_guide_chapter09186a00801ebe74.html#wp1029487

"A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index."

So what you need to do is to configure the speed dials (not the ones assigned to a button on the phone), then you have to stay on-hook. After dialling the first digit the Abbr softkey will appear.

[gerard van rij]

yes this I know, just wanted to know if it was possible to do "offhook". my collegue secretaries would like this. would be very usefull in their (and my) opinion.

regards

gerard

[jwaters24]

I configured the speed dial and the abbrDial key appears, but when i press it nothing happens.

What needs to be configured for this key to work?

[rtappend_2]

CM or CME?

CME now (v4.0+) supports bulk speed dials accessible both on and off-hook via a defined prefix.

In CM, you could define translation patterns to achieve similar although there is more to administer.

[james.anderson]

Just wondering if there was any other input on this topic. FWIW, this is an HR manager who says he will be on a call and want to add someone else to the call. These people are usually on his abbreviated dial list. What he is wanting to be able to do is put a call on hold, hit conference, and then abbrdial someone and add them in. Oddly enough, he seems to remember all 40+ of his abbreviated dials. Heck, I'm not even using all of my speed dials :) Any assistance or affirmation would be greatly appreciated.

[gerard van rij]

no... still no solution..

regards,

Gerard