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Beginner

Outbound Call Report for Specified Extensions

Hello,

We are using UCM 10.6 and i was asked if i could generate a report for a specific department (i have collected the DNs associated w/ the department) of all outbound calls from the first of the year to now.  I know i can generate a report of all activity associated w/ a particular DN but i want to try and filter just outbound.  Is this possible?  This department is also in a UCCX call center but for some reason outbound reporting in CUIC is not allowing to generate any reports, i'm guessing because UCM handles the outbound calls, but i could be mistaken.  I am kind of rusty when it comes to UCCX. Any help is appreciated.

 

Thanks
-Jeff 

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Re: Outbound Call Report for Specified Extensions

What is your CDR / CMR Files Preservation Duration set to?  Are you offloading CDRs to a billing server that you can query?

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Beginner

Re: Outbound Call Report for Specified Extensions

Hi Andrew, 

Our CDR duration is set to 60 days.  Unfortunately we do not have any external billing server to query.  I know that would probably make this a lot easier. 

 

Thanks

  

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