We are using UCM 10.6 and i was asked if i could generate a report for a specific department (i have collected the DNs associated w/ the department) of all outbound calls from the first of the year to now. I know i can generate a report of all activity associated w/ a particular DN but i want to try and filter just outbound. Is this possible? This department is also in a UCCX call center but for some reason outbound reporting in CUIC is not allowing to generate any reports, i'm guessing because UCM handles the outbound calls, but i could be mistaken. I am kind of rusty when it comes to UCCX. Any help is appreciated.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Community Live- Tour of the Real-Time Monitoring Tool
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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