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Outbound international call quality

omgjames1
Level 1
Level 1

‎03-31-2015 07:05 PM - edited ‎03-17-2019 02:30 AM

I am experiencing an issue where outbound international call quality to one specific location is degraded (static) but it is intermittent. When the international site calls the domestic site the call quality is fine, any other outbound call to an international site and the call is fine. 

 

My guess would be since it is outbound that I may need to contact the tel-co regarding the PRI but I wasn't 100% sure. 

 

Call Manager v8.6.1 

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3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

‎03-31-2015 07:23 PM

If internal or IP-IP calls are working fine and only outbound calls are affected then surely the focus of troubleshooting would be on the gateway / Telco end. A good doc to troubleshoot voice quality issues

https://supportforums.cisco.com/document/101961/how-troubleshoot-voice-quality-issues-ucm-environment-bad-sound-dead-air-one-way

HTH

Manish

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omgjames1
Level 1
Level 1
In response to Manish Gogna

‎03-31-2015 07:25 PM

yes internal and IP-IP calls are fine, its only just the one international location (which is not part of our network)

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Manish Gogna
Cisco Employee
Cisco Employee
In response to omgjames1

‎03-31-2015 07:35 PM

In that case you should involve Telco.

HTH

Manish

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