Outgoing call getting failed towards SIP-Trunk

mohsin majeed · ‎04-11-2016

Hi Experts,

Some of the phones for outgoing calls are getting failed. History of the problem is that we have seperate PT and CSS for E1 and SIP trunks, e.g Before SIP_CSS contains SIP-PTs and E1-PTs, where E1_CSS has only E1-PTs. Offcourse the seperate route patterns also.

like

SIP_CSS E1_CSS

E1-Local-PT E1-Local-PT

E1-National-PT E1-National-PT

SIP-Local-PT

SIP-National-PT

I removed E1-PTs from SIP_CSS in order to make outgoing call totally Isolate either SIP or E1.

By removing E1-PTs from SIP_CSS; phones were no more able to call outside; not sure how many phone.

After getting complaint from some users which were in SIP_CSS, i changed SIP_CSS to E1_CSS; phones work.

Changing SIP_CSS to E1_CSS and revert back to SIP_CSS; works for some phone and not for some phones even the same model, config etc. Did reset phone from cucm with intention; may phone didn't refresh their CSS.

Call from E1 works always fine.

Now the issue is some phones are not able to call outside with SIP_CSS --> SIP TRUNK

Today i noticed below issue on the Gateway, where SIP trunk is connected.

%VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 1648039 GUID=1BCCD78000010000000017500C190F0A

VG1RC39FAHQR90AW#sh voice iec description 1.1.278.7.106.1
IEC Version: 1
Entity: 1 (Gateway)
Category: 278 (Media Negotiation Failure due to non-existing Codec)
Subsystem: 7 (SIP)
Error: 106 (200, codec mismatch)
Diagnostic Code: 1

417596: Apr 11 11:16:54.890: %VOICE_IEC-3-GW: SIP: Internal Error (INVITE, invalid IE content): IEC=1.1.100.7.35.2 on callID -1

VG1RC39FAHQR90AW#sh voice iec description 1.1.100.7.35.2
IEC Version: 1
Entity: 1 (Gateway)
Category: 100 (invalid ie contents (100))
Subsystem: 7 (SIP)
Error: 35 (INVITE, invalid IE content)
Diagnostic Code: 2

Your help please.

Ayodeji Okanlawon · ‎04-11-2016

Have you checked the region settings between the phone and the sip trunk and also the codec configured on the dial-peer of your sip trunk..

Please send us "debug ccsip message" from the router

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mohsin majeed · ‎04-12-2016

Hi Ayodeji,

I will try to send the traces for failed call but till that below is the dial-peer config.

Region, Codec list and SIP trunk on cm snap are attached.

voice service voip
no ip address trusted authenticate
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
signaling forward unconditional
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
early-offer forced
!
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729br8

dial-peer voice 499 voip
description **** outgoing call to STC SIP***
translation-profile outgoing STC-OUT
destination-pattern 0[123]T
session protocol sipv2
session target ipv4:10.200.7.157
session transport udp
voice-class codec 1
voice-class sip early-offer forced
voice-class sip bind control source-interface GigabitEthernet0/2
voice-class sip bind media source-interface GigabitEthernet0/2
dtmf-relay rtp-nte
no vad

Thanks,

vhilario · ‎04-12-2016

Hi Mohsin,

Can you please provide debugs and cucm traces?

Thanks

mohsin majeed · ‎04-13-2016

These error are keep showing on the gateway. I am not sure these are related to call attempt

000160: Apr 13 11:06:01.253: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14564 GUID=F544A30000010000000033C40C190F0A
--More--
000161: Apr 13 11:06:06.253: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14566 GUID=F70E668000010000000033C50C190F0A
--More--
000162: Apr 13 11:06:46.665: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14583 GUID=1017178000010000000033CE0C190F0A
--More--
000163: Apr 13 11:07:15.133: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14592 GUID=20C78D8000010000000033D30C190F0A
--More--
000164: Apr 13 11:07:30.997: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14597 GUID=2A50F58000010000000033D60C190F0A
--More--
000165: Apr 13 11:07:41.361: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14599 GUID=30DF6D0000010000000033D90C190F0A
--More--
000166: Apr 13 11:08:46.773: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14629 GUID=579DA38000010000000033EA0C190F0A
--More--
000167: Apr 13 11:08:49.973: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14631 GUID=5967670000010000000033EB0C190F0A
--More--
000168: Apr 13 11:08:58.881: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14635 GUID=5EC4B18000010000000033ED0C190F0A
--More--
000169: Apr 13 11:09:06.261: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14640 GUID=6389658000010000000033EF0C190F0A
--More--
000170: Apr 13 11:09:12.401: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14644 GUID=671CEC8000010000000033F10C190F0A
--More--
000171: Apr 13 11:09:16.553: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14646 GUID=68E6B00000010000000033F20C190F0A
--More--
000172: Apr 13 11:09:21.421: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14650 GUID=6C7A370000010000000033F40C190F0A
--More--
000173: Apr 13 11:09:27.393: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14653 GUID=700DBE0000010000000033F80C190F0A
--More--
000174: Apr 13 11:09:31.605: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14655 GUID=7270180000010000000033FD0C190F0A
--More--
000175: Apr 13 11:09:35.801: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14657 GUID=74D2720000010000000033FE0C190F0A
--More--
000176: Apr 13 11:10:51.413: %VOICE_IEC-3-GW: SIP: Internal Error (200, codec mismatch): IEC=1.1.278.7.106.1 on callID 14665 GUID=A21F200000010000000034050C190F0A

Ayodeji Okanlawon · ‎04-13-2016

We asked you for traces but you are yet to provide them. The configuration you provided only shows the outbound dial-peer. What about the inboud dial-peer. Please send your full sh run and a "debug ccsip message"

Please rate all useful posts

mohsin majeed · ‎04-14-2016

Hi,

Sorry, i couldn't provide the traces for the issue mentioned before because some non-working user i converted to E1. Some other users have complained but i did't receive their detail from the department. I will provide it soon.

Now, on the same SIP trunk we are facing another issue. Route Pattern for the SIP-Local for outgoing call is created to call within the city. Call is successful, but some local number in the same city are not dialable; gives busy signal. These same non-working number can be dialed from E1. This problem is only on the SIP trunk not E1.

Calling number : 1515

Called number : 7 digits Local numbers, 01 is access code for local dialing. 014193193(working) ; 014565235 and 014791233 (non-working)

Traces are attached with file name

Like above the national call to other cities are successful but for some other cities is not working.

Calling number : 1515

Called number : 10 digits national numbers, 02 is access code for national dialing.

(non-working cities) 020126480008 and 020138267888 ; (working cities) 020163250488 and 020125374003

CM Route pattern --> SIP_Outgoing-RL (Three sip trunks toward VGW with 172.18.0.10 ; 10.14.22.1 ; 10.14.22.5 destination IPs respectively.)

Route Pattern, VGW configu, Numbers and Traces are attached for working and non working calls.

Thanks