08-15-2014 09:54 AM - edited 03-16-2019 11:45 PM
SCCP phones can be recorded but Cisco SIP phones cannot be recorded in our environment which uses port mirroring in the switch.
08-15-2014 11:08 AM
AFAIK NICE only supports SCCP based recording (I might be wrong), i would explore the possibility of doing BiB based recording.
08-16-2014 09:21 AM
try another recording server and software. or ask you wendor cybertech for support or upgrade patch to record SIP too
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