12-02-2016 03:52 AM - edited 03-17-2019 08:50 AM
Hi all!
UCM - 11.5.1.11900-26
IMP - 11.5.1.11900-21
Phones - IP Phone 7911, 3905, 6921
Recently I faced with the problem, users go to permanent "On a Call" in Jabber. Phone handset is on-hook and Jabber is not calling. They both do not call anywhere. Then I dial to user there is busy signal, but user can call me.
After restart phones users go "Available" for some time.
Could you please suggest what can be done in this situation.
12-04-2016 07:20 AM
Hi Anton,
Couple of posts with similar issue below that you will find useful
https://supportforums.cisco.com/discussion/12306961/incorrect-presence-status-jabber-windows-105
https://supportforums.cisco.com/discussion/12111006/jabber-96-windows-not-showing-when-users-call#4174339
HTH
Manish
12-05-2016 01:28 AM
Hi Manish,
Many thanks!
It seems I have found the problem. CUCM Presence Viewer shows correct status of users, but Jabber client shows "Offline, On a Call". I downgrade Jabber client from 11 to 10.x and now status is correct.
12-05-2016 01:33 AM
Hi Anton,
You may also try with latest version of jabber and see if that helps. Downgrading is not a good idea as it exposes the system to more bugs, you may involve TAC if needed.
HTH
Manish
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide