09-26-2014 01:00 AM - edited 03-17-2019 12:18 AM
Dear all,
Do you know how to troubleshooting on phone 6901 show only red color ? when i plug cable to telephone it show the light only red color.
please advice.
Best Regards,
rechard.
09-26-2014 05:19 AM
Rechard,
Are you talking about the Handset light strip ?
How many phones are behaving this way ?
Regards,
Gagarin
09-26-2014 06:32 PM
09-26-2014 08:00 PM
Hi Rechard,
If the phone is unresponsive and if it is stuck in this stage it is more likely a hardware issue.
How many phones are behaving this way ?
Regards,
Gagarin
09-26-2014 09:21 PM
Dear Gagarin,
you mean that hardware problem right ? cannot fix?
Currently i have only one issue .
Please advice.
Best Regards,
rechard.
09-30-2014 12:30 AM
Hi Rechard,
If its just one phone, then the symptoms does looks like a hardware issue.
Regards,
Gagarin
09-30-2014 12:52 AM
Dear Regards,
Do we have guide line to check the error ? how to troubleshooting on this?
Best Regards,
Rechard
09-30-2014 02:19 AM
Have you tried to do the factory reset?
Look here:
Hope that helps!
Matty
09-30-2014 02:33 AM
Dear Matty,
i tried but it show only red color cannot do anything.
Does it problem with IOS?
how can i upload new IOS in to this phone?
Best Regards,
Rechard
09-30-2014 02:42 AM
I guess the phone has worked at some point?
I don't think a new phone firmware would help.
Maybe get a network sniff on the port it is connect to and see what it is doing?
What platform are you using? CME? CUCM?
Matty
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