cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3760
Views
0
Helpful
3
Replies

Phone 7821 rejected status

waqas sardar
Level 1
Level 1

Hi Team,

Attached screenshot.

We have only 10 phones on branch site registered with CUCM 11.5.

Phone 7821 status rejected and showing the same IP address in CUCM.  We have shut the switch port for some time and manually re-added the phone but still showing the same IP and rejected status on phone profile, even port is shutdown.

Please  advise the solution .

3 Replies 3

Follow below steps 

1- Change the switch port where the phone is connected to and see if the phone gets registered or not.

2- Disable DHCP and register the phone by manually adding IP, TFTP etc.

Also find below links helpful 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/112068-registration-rejected-00.html

https://supportforums.cisco.com/discussion/12032541/7821-phone-registration

Regards

Abhay

Rate all helpful posts !!!

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

seems Irrelevant links

Hi,

 

I had the same issue,

RESET the phone to factory default.And re-register it will work.

 

Regards,