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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

phone--CME--Fxo failure

I have a CME(2851+VIC2-4FXO),phone(cp-7906) calling num=7580 call PSTN by 4FXO (voice-port 0/0/3) ,An outgoing call later, prompt busy tone.

phone--cme--fxo--pstn

7580           0/0/3 

config

voice translation-rule 3

rule 1 /^9/ //

rule 2 /^001/ //

!

!

voice translation-profile pstn-usa-out

translate called 3

R2851-US#sh voice port su

                                           IN       OUT

PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC

=============== == ============ ===== ==== ======== ======== ==

0/0/0           --  fxo-gs      down  down idle     on-hook  n

0/0/1           --  fxo-ls      down  down idle     on-hook  y

0/0/2           --  fxo-ls      down  down idle     on-hook  y

0/0/3           --  fxo-ls      up    dorm idle     on-hook  y

50/0/1          1      efxs     up    dorm on-hook  idle     y

50/0/1          2      efxs     up    dorm on-hook  idle     y

50/0/2          1      efxs     up    up   on-hook  idle     y

50/0/2          2      efxs     up    up   on-hook  idle     y

PWR FAILOVER PORT        PSTN FAILOVER PORT

=================        ==================

voice translation-rule 3
rule 1 /^9/ //
rule 2 /^001/ //
!
!
voice translation-profile pstn-usa-out
translate called 3

voice-port 0/0/3

translation-profile outgoing pstn-usa-out

pre-dial-delay 3

no battery-reversal

input gain 2

output attenuation -2

echo-cancel coverage 24

timeouts call-disconnect 120

timeouts ringing 5

timeouts wait-release 1

timing hookflash-out 50

timing guard-out 300

connection plar opx 7580

caller-id enable

!

dial-peer voice 4 pots

description ** FXO pots dial-peer **

destination-pattern 9[^0]T

direct-inward-dial

port 0/0/3

forward-digits all

supported-language BR dial-peer voice 4 pots
description ** FXO pots dial-peer **
destination-pattern 9[^0]T
direct-inward-dial
port 0/0/3
forward-digits all
supported-language BR

R2851-US#sh voice port su
                                           IN       OUT
PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
=============== == ============ ===== ==== ======== ======== ==
0/0/0           --  fxo-gs      down  down idle     on-hook  n
0/0/1           --  fxo-ls      down  down idle     on-hook  y
0/0/2           --  fxo-ls      down  down idle     on-hook  y
0/0/3           --  fxo-ls      up    dorm idle     on-hook  y
50/0/1          1      efxs     up    dorm on-hook  idle     y
50/0/1          2      efxs     up    dorm on-hook  idle     y
50/0/2          1      efxs     up    up   on-hook  idle     y
50/0/2          2      efxs     up    up   on-hook  idle     y

PWR FAILOVER PORT        PSTN FAILOVER PORT
=================        ==================

-------------

debug vpm signal

R2851-US#sh logg
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.


    Console logging: level debugging, 195 messages logged, xml disabled,
                     filtering disabled
    Monitor logging: level debugging, 0 messages logged, xml disabled,
                     filtering disabled
    Buffer logging:  level debugging, 195 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 97 message lines logged

Log Buffer (8192 bytes):

Jan  6 06:08:07.476: htsp_process_event: [50/0/1.1, EFXS_ONHOOK, E_DSP_SIG_1100]efxs_onhook_offhook htsp_setup_ind
Jan  6 06:08:07.476: [50/0/1.1] get_local_station_id calling num=7580 calling name= calling time=01/06 14:08  orig called=
Jan  6 06:08:07.492: htsp_process_event: [50/0/1.1, EFXS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]efxs_check_auto_call
Jan  6 06:08:08.776: htsp_digit_ready(50/0/1.1): digit = 9
Jan  6 06:08:08.976: htsp_digit_ready(50/0/1.1): digit = 1
Jan  6 06:08:09.176: htsp_digit_ready(50/0/1.1): digit = 3
Jan  6 06:08:09.376: htsp_digit_ready(50/0/1.1): digit = 4
Jan  6 06:08:09.576: htsp_digit_ready(50/0/1.1): digit = 7
Jan  6 06:08:09.776: htsp_digit_ready(50/0/1.1): digit = 8
Jan  6 06:08:09.976: htsp_digit_ready(50/0/1.1): digit = 5
Jan  6 06:08:10.176: htsp_digit_ready(50/0/1.1): digit = 6
Jan  6 06:08:10.376: htsp_digit_ready(50/0/1.1): digit = 8
Jan  6 06:08:10.576: htsp_digit_ready(50/0/1.1): digit = 9
Jan  6 06:08:10.776: htsp_digit_ready(50/0/1.1): digit = 5
Jan  6 06:08:10.976: htsp_digit_ready(50/0/1.1): digit = 7
Jan  6 06:08:11.176: htsp_digit_ready(50/0/1.1): digit = #
Jan  6 06:08:11.180: htsp_timer_stop3
Jan  6 06:08:11.180: htsp_process_event: [50/0/1.1, EFXS_OFFHOOK, E_HTSP_PROCEEDING]efxs_offhook_proceeding
Jan  6 06:08:11.180: [50/0/1.1] set signal state = 0x8 timestamp = 0htsp_setup_req
Jan  6 06:08:11.184: htsp_process_event: [0/0/3, FXOLS_ONHOOK, E_HTSP_SETUP_REQ]fxols_onhook_setup
Jan  6 06:08:11.184: [0/0/3] set signal state = 0xC timestamp = 0
Jan  6 06:08:11.184: htsp_timer - 1300 msec
Jan  6 06:08:11.436: htsp_process_event: [0/0/3, FXOLS_WAIT_DIAL_TONE, E_DSP_SIG_1100]fxols_power_denial_detected
Jan  6 06:08:11.436: htsp_timer2 - 1000 msec
Jan  6 06:08:11.436: htsp_timer_stop
Jan  6 06:08:12.436: htsp_process_event: [0/0/3, FXOLS_WAIT_DIAL_TONE, E_HTSP_EVENT_TIMER2]fxols_power_den_disc
Jan  6 06:08:12.436: htsp_timer_stop
Jan  6 06:08:12.436: htsp_timer_stop2
Jan  6 06:08:12.436: [0/0/3] set signal state = 0x4 timestamp = 0
Jan  6 06:08:12.436: htsp_process_event: [0/0/3, FXOLS_ONHOOK, E_HTSP_RELEASE_REQ]fxols_onhook_release
Jan  6 06:08:15.536: htsp_process_event: [50/0/1.1, EFXS_OFFHOOK, E_DSP_SIG_0100]efxs_offhook_onhook
Jan  6 06:08:15.536: htsp_timer - 10 msec
Jan  6 06:08:15.548: htsp_process_event: [50/0/1.1, EFXS_OFFHOOK, E_HTSP_EVENT_TIMER]efxs_offhook_timer
Jan  6 06:08:15.548: htsp_process_event: [50/0/1.1, EFXS_ONHOOK, E_HTSP_RELEASE_REQ]efxs_onhook_release
Jan  6 06:08:15.548: htsp_timer_stop
Jan  6 06:08:15.548: [50/0/1.1] set signal state = 0x4 timestamp = 0
R2851-US#

5 REPLIES 5
Hall of Fame Master

phone--CME--Fxo failure

Debug indicates phone line is not active.

Beginner

phone--CME--Fxo failure

indicates phone line is not active ?

htsp_process_event: [0/0/3, FXOLS_WAIT_DIAL_TONE, E_DSP_SIG_1100]fxols_power_denial_detected

This is what causes ?

Enthusiast

phone--CME--Fxo failure

Hi,

When a Power Denial is detected, that means:

1-Cable is not connected

2-Far end FXS is not providing power anymore

Those 2 are the most common I've faced. You better contact your Telco to check the lines.

HTH

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
Beginner

phone--CME--Fxo failure

Hi all

Thank you !

1-Cable is not connected ?

FXO Cable is connected,

pstn call phone(7580) ,phone can Display telephone number,But answer Prompt busy tone!

2-Far end FXS is not providing power anymore?

this FXS port is cp-7906 phone , this phone Internal call  is normal

----------

config by CME

!

voice class dualtone-detect-params 1

freq-max-deviation 50

freq-max-power 20

freq-min-power 10

freq-power-twist 15

!

!

!

!

voice translation-rule 3

rule 1 /^9/ //

rule 2 /^001/ //

!

!

voice translation-profile pstn-usa-out

translate called 3

!

dial-peer voice 4 pots

description ** FXO pots dial-peer **

destination-pattern 9[^0]T

direct-inward-dial

port 0/0/3

forward-digits all

telephony-service

no auto-reg-ephone

em logout 0:0 0:0 0:0

max-ephones 35

max-dn 144

ip source-address 192.168.255.33 port 2000

auto assign 1 to 20

caller-id block code *916

calling-number initiator

timeouts busy 30

system message USA

url services

http://192.168.255.33/voiceview/common/login.do

url authentication

http://192.168.255.33/voiceview/authentication/authenticate.do

 

cnf-file location flash:

cnf-file perphone

user-locale 1 U1 load CME-locale-zh_CN-Chinese-8.6.2.4.tar

load 7906 SCCP11.8-5-4S.loads

load 7911 SCCP11.8-5-4S.loads

load 7960-7940 P00308000500.loads

load 7970 SCCP70.8-5-4S

load 7971 SCCP70.8-5-4S

time-zone 42

time-format 24

date-format yy-mm-dd

max-conferences 8 gain -6

hunt-group report url suffix 1 to 200

hunt-group report every 1 hours

moh music-on-hold.au

web admin system name public secret 5 $1$..eJ$PSx/owXWnMzTPchqWOEzn/

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

transfer-pattern 9.T

secondary-dialtone 9

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-template  1

network-locale 1

user-locale 1

codec g729r8 dspfarm-assist

!

!

!

ephone-dn  1  dual-line

number 7580

pickup-group 1

label TYQ

description 7580

!

!

!

ephone  11

no multicast-moh

device-security-mode none

mac-address 0021.D8BA.D678

ephone-template 1

codec g729r8

type 7906

button  1:1

!

!

Beginner

phone--CME--Fxo failure

Hi ALL

FXO-Cable is RJ11 or  RJ21 ?

must need to Rj11 ?

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