Phone keeps disappearing from JTAPI UCCX

[Saima Harris]

Hi,

I have a customer who is using QM for Call Recording, for that to work we need to associate the device to JTAPI but what so weired is every time I add the phone to JTAPI it gets disappeared after 5 min or so . I've done it many times with the same results. QM logs clearly shows that device is not associated with JTAPI, when I go back to the CM after few minutes its gone.

Any idea what could be causing this to occur.

Call Manager version:     7.1.5.33900-10

UCCX version:                 8.0.2.11005-20

Thanks in advance .

Saima

[rchavant]

Hello Saima,

Please try to restart the Cti service on cucm nodes.