Phone not registered displayed on Cisco 6921 phone

[marahman78]

V strange one, IP Phone is registered with CUCM 7.1.5 but on the Phone display its showing "Phone not registered". Even I can search using Corporate directory but once i get back on the main screen, same message appears on the phone.

Active load: 9.1.1

???

Thanks...

[esaraya]

- This issue may be related with custom Softkey template.

>> Search for a 6921 phone, select the default template and reset the phone. Now you can check again the registration status.

[Shaun Bender]

I'm getting the same notice, I've tried going back to default settings, removed the device a few times and it still shows that, only appears when first boot of the phone.

Running CUCM 8.5, had to manually do this Phone load:  SCCP69xx.8-5-3-0

As the 9.1 code would just sit there on the percentage screen at zero----you could still use the phone.  Even after letting the phone sit for 30 minutes it would still be at zero percent.

Other than that, not really a bad little phone.

[Shaun Bender]

Just saw this regarding the "zero percent"...

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg27496

[mike.shirley1]

What exactly is a default template and how do I find it?

one of our phones on a network was unplugged (computer and network) when it was plugged back in it says phone not registered and it will not change. 

I reset the whole crappy comcast system and still nothing. All other phones working.