11-20-2010 07:57 AM - edited 03-16-2019 02:02 AM
I am configuring Extension mobility on CUCM version 7.1.2. I am looking for the device type to show the 6921 ip phone but this does not show in the drop down box, i have a few of these phones on the system and registered.
Does anyone know why this woud be the case?
Keith
11-23-2010 09:21 AM
Hello
What CUCM 7.1.2 version are you running?
Is it the base version?
It could be that the CUCM is missing a device pack.
What version of firmware is the 6921 supposed to have by default in the CUCM?
Go to Device -> Device Settings -> Device Defaults
Which version you have for the 6921?
Thanks
Fernando
11-23-2010 09:39 AM
11-23-2010 10:00 AM
Hi Keith,
Just to add a note to the good info from Fernando (+5)
I guess for some reason your version of CUCM allowed the 6921's to Auto-Register, but
you will need to load the Device pack shown below to add the 6921 to the Device
Defaults etc. CUCM 7.1(2) was the first version to support the 6900 series of IP Phones
Cheers!
Rob
From this path;
http://www.cisco.com/web/software/282074299/30423/cmterm-devicepack-7_1_2_32022-1_readme.html
Cisco Unified CallManager Device Package 7.1.2 (32022-1)
Release Notes
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