Phone Upgrade Failing

[jonny9729]

I'm looking to upgrade the firmware on my phone only (Cisco 8841), so that I'm not committing the other phones to it if it's too buggy. I've downloaded the .loads file on the TFTP on both the publisher and subscriber, and restarted the TFTP service on both. I've put the load name in the Phone Load Name, but it fails. It states that the loads file was not found. Anyone have any ideas what's going on?

2482 NOT May 23 12:36:17.414007 ==========================================
2483 NOT May 23 12:36:17.414030 image-[err:44] IMAGE <<<FAIL>>>.
2484 NOT May 23 12:36:17.414047 _44_  Loads file was not found
	
2485 NOT May 23 12:36:17.414062 ==========================================

[pieterh]

if you need to upgrade firmware of a single phone you can access the web-interface of the phone and upgrade from there

Upgrade the Firmware

Step 1. In the web-based utility of your IP Phone, click Voice > Provisioning.

Note: Make sure that you are on the Admin Login > advanced mode.

[Mike_Brezicky]

If this is from CUCM, see if you can go direct to the load file on TFTP.

Example: http://<CUCM>:6970/sip88xx.12-0-1-11.loads gets me to my 88xx load.

If you can reach and retrieve the file through http, then verify the phone load name on the device is accurate including case. it also should not include the .loads, just sip88xx.12-0-1-11 for the above example.