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Phones Automatically Restarting themselves

We have some 8841 phones and 7841 phones. Everything had been working fine for quite a while. We have 6 Cisco WS-C2960L-48PS-LL switches. We upgraded the firmware on all 6 switches to version 15.2(6)E2b

 

All of the phones on two of the switches now reboot themselves about 30 seconds after they come up and connect, then the phone shuts down and goes through the process again. If I move the phone to one of the other four switches without the issue, the phone works fine. The switches themselves dont seem to be showing any errors.

 

I looked in the debug log of one of the phones and see this:

 

[8:43:38am 01/28/19] DeviceName=SEP00CAE541BB6D DeviceIPv4Address=192.168.200.107/24 IPv4DefaultGateway=192.168.200.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8841 NeighborIPv4Address=192.168.0.5 NeighborIPv6Address= NeighborDeviceID=jgp-fr-VSW1.jgp.local NeighborPortID=cisco-phone DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=0 DNSStatusUnifiedCM2=0 DNSStatusUnifiedCM3=0 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=200 UnifiedCMIPAddress=jgp-fr-UCM1.jgp.local LocalPort=0 TimeStamp=1548694147807 ReasonForOutOfService=25 LastProtocolEventSent=Sent:NOTIFY sip:7725@192.168.200.10:5060;transport=tcp SIP/2.0 Cseq:1000 NOTIFY CallId:a1b78b80-c4e16e3c-10a6a7-ac8a8c0@192.168.200.10 LastProtocolEventReceived=Rcvd:SIP/2.0 200 OK Cseq:101 REGISTER CallId:00cae541-bb6d0003-3a121f1e-0505e847@192.168.200.107 ReasonForOutOfServiceText=LastTimeInitialized ActiveInterface=Wired

 

[8:44:13am 01/28/19] DeviceTLInfo DeviceName=SEP00CAE541BB6D IPv4Address=192.168.200.107 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=05 5F B9 FB 92 B4 F3 E9 6C AB 12 DD 9F 8F 5A 7D 01 A6 73 8E ITL_TFTP_Server=jgp-fr-UCM1.jgp.localStatusCode=3

 

Any help would be greatly appreciated.

Brandon

6 Replies 6

George Sotiropoulos
Cisco Employee
Cisco Employee

Have you run the command on the switch “debug ilpower” to check if there are any PoE issues of these switches?

 

George

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From what I can see the phone powers on and is detected as a Cisco phone and the proper amount of power is supplied. Then after a minute or so the phone is no longer detected as a cisco phone but as a generic POE device and 4 Watts are supplied instead of the normal 3.6 Watts.

Jan 28 19:33:19.325: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/17, changed state to down Jan 28 19:33:20.326: %LINK-3-UPDOWN: Interface GigabitEthernet0/17, changed state to down Jan 28 19:33:24.120: %LINK-3-UPDOWN: Interface GigabitEthernet0/17, changed state to up Jan 28 19:33:25.120: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/17, changed state to up Jan 28 19:33:26.726: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/17, changed state to down Jan 28 19:33:27.727: %LINK-3-UPDOWN: Interface GigabitEthernet0/17, changed state to down Jan 28 19:33:42.009: %ILPOWER-5-ILPOWER_POWER_CDP_SHUT: Interface Gi0/17: inline power shut ***Jan 28 19:33:44.921: %ILPOWER-7-DETECT: Interface Gi0/17: Power Device detected: IEEE PD*** Jan 28 19:33:44.921: %ILPOWER-5-POWER_GRANTED: Interface Gi0/17: Power granted Jan 28 19:33:51.920: %LINK-3-UPDOWN: Interface GigabitEthernet0/17, changed state to up Jan 28 19:33:52.920: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/17, changed state to up Jan 28 19:33:54.926: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/17, changed state to down Jan 28 19:33:55.927: %LINK-3-UPDOWN: Interface GigabitEthernet0/17, changed state to down

 

 

Prior to the stared line the phone is detected as a Cisco 7841 once it changes to IEEE PD the output power on the switch changes

Leo Laohoo
Hall of Fame
Hall of Fame

@Brandon Feemster wrote:

We upgraded the firmware on all 6 switches to version 15.2(6)E2b


That is a very bad choice of a firmware.  Try another IOS version.

Are there a lot of known bugs with this version? Is there a version you'd recommend?

Try 15.2(4)E7 or 15.2(6)E2.