04-24-2015 03:26 AM - edited 03-17-2019 02:47 AM
Hi
We have Call manager in our HQ and some phones in Branch in a different country. From CUCM there is a SIP trunk towards router in branch.
Users in branch occassionally complain of phones getting unregistered.HQ and branch are connected through internet with suffiecient BQ 14 Mbps on each side.
Thanks for helping me out.
Regards
Vibha
04-24-2015 05:42 AM
Hi Vibha,
You can check the Phone status messages to start with and also check the app / syslogs on the cucm corresponding to the time stamp when they are unregistered to see the reason code for the unregistered event. However, a packet capture would be ideal to check what exactly is causing the issue as we can see which packets are exchanged or getting dropped between cucm and IP phone.
HTH
Manish
06-22-2015 08:37 PM
Hi Manish
One question, how do we check app/syslogs on CUCM.
Thanks
vibha
06-22-2015 09:05 PM
You can check from both RTMT and from Server CLI as well. But RTMT may be easier for some one not familiar with the directory structure.
Follow below instructions for RTMT:
Go to RTMT>Tools>Syslog Viewer
From the drop down select the node
Select System Logs
Application Logs
-Terry
Please rate all helpful posts
06-22-2015 09:59 PM
Hi terry
Thanks for the reply, but also tell how do we check from CLI
command for that?
Regards
Vibha
06-22-2015 10:56 PM
To list application logs:
file list activelog syslog/CiscoSyslog.* date detail
To list system logs:
file list activelog syslog/messages.* date detail
To view: use the file view command.
-Terry
Please rate all helpful posts.
06-22-2015 09:07 PM
from the syslog viewer with RTMT
06-23-2015 12:33 AM
I am assuming that BR and HQ are connected over VPN. May be worth looking at packet loss / uptime report between the sites.
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