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Private Password Phrase CUCM Upgrade From 4.1.3 to 4.3

j.horner
Beginner
Beginner

   I have a customer that is upgrading from 4.1.3 CallManager to 4.3.X. My customer cannot find the original "Private Password Phrase" for the original install, nor can they find the SQL password. Is there a utility that I can use to synchronize all of these passwords for their current system? I can't remember if there is utility in the utils directory on the CallManager or not.

Thanks in advance,

Jim

1 Accepted Solution

Accepted Solutions

David Hailey
Advisor
Advisor

You can run the Admin Utility.  Here is a link to the specifics you need.  http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml.

Hailey

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4 Replies 4

William Bell
Advisor
Advisor

It has been a while but I think you can reset the private password phrase using the Admin utility:

C:\ProgramFiles\Cisco\Bin\adminutility.exe

You only need to run this tool on the Publisher and you will want to run it after hours as it will restart services.

HTH.

Regards,
Bill

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HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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David Hailey
Advisor
Advisor

You can run the Admin Utility.  Here is a link to the specifics you need.  http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml.

Hailey

Please rate helpful posts!

Actually, I checked up on my original reply to your post and you can definitely use the Admin Utility to set the Private Password phrase.  The procedures are here:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080095225.shtml#sol3

This is a bit dated material (as 4.1.3 is a bit dated itself).  The technote is focused on the SqlSvc account but it is indeed changing the Private Password phrase.  This password phrase is used to autogen the service account passwords (among other things).

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Bill & David,

     Thanks guys. You were both right on the mark. It turned out that they had the same password for the Administrator as the SQL password and I was able to verify that with the "adminutility".

Thanks,

Jim

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