Problem BLF

[akram.root]

Hello

I have installed and configured cisco unified communication manager v11.

I have configured BLF in cisco ip phones 7861 but it is  not working .

Can you help me please

Best regards

[Jaime Valencia]

And what troubleshooting have you done so far??

[akram.root]

Hi,

here the config that I have in the gateway 

[Abhay Singh Reyal]

Check below things

1- If the  IP Phone is getting an IP address or not, if it is getting one is it ping-able

2- Check the if the MAC Address and device type in the e-phone config are correct.

3- If above two points are fine, try to reconfigure the ephone config and see that works.

As per the config on router it seems to be fine. Try these steps and see if it helps. Also as Adarsh advised to check the status messages on the phone that might also give you some lead. 

Regards

Abhay Reyal 

[akram.root]

Thanks for you answer

The IP phones do not give any IP address.

TIP phones has been working very well before

Thank you

[Abhay Singh Reyal]

That is where the issue lies then. Check if the Phones are in correct VLAN. Phones should have an IP Address so as to process the registration request.

Regards

Abhay Reyal

[akram.root]

Hi

Thanks for your answer

The ip phones not gave me any information for vlan and ip address .

Best regards

[Abhay Singh Reyal]

Give it a manual IP Address and rest of the configuration too. For Ex:- Subnet, TFTP etc. It should get register. Right now at the moment you phone is not getting the IP address and mentioned earlier your phone should have an IP address for registration purpose.

Regards

Abhay Reyal

[Adarsh Chauhan]

Hi,

Please check the status messages of the phone to start off your troubleshooting.

It might give you some hint.

Regards,

Adarsh Chauhan

[akram.root]

Hi, here the config that I have in the gateway

[Adarsh Chauhan]

Hi,

The basic configuration looks fine to me for a sccp phone to register.

As I said, I would suggest you to check the status messages on phone to figure out what exactly is happening in the background.

Regards,

Adarsh Chauhan

[akram.root]

Thanks for you answer

The IP phones do not give any IP address.

The IP phones has been working very well before

Thank you

[akram.root]

sh ephone summary

hairpin_block:
ephone-1[0] Mac:580A.2098.1DFC TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 1*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-2[1] Mac:5017.FF76.7E1A TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 2*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-3[2] Mac:5017.FF76.7E9E TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 3*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-4[3] Mac:5017.FF76.7E4A TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 4*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-5[4] Mac:5017.FF76.7E05 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 5*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-6[5] Mac:5017.FF76.7EC8 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 6*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0

ephone-7[6] Mac:5017.FF76.7E2A TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 debug:0 primary_dn: 7*
IP:0.0.0.0* Unknown 0 keepalive 0 music 0