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Problem configuring SIP 7821 in CME 2921

ggomes63
Level 1
Level 1

Grettings everyone,

I got access to a fresh Cisco2921 router, which i want to use for a CME lab. I loaded the uck9 package and activated the cme_srst feature:

Technology Package License Information for Module:'c2900'

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot
------------------------------------------------------------------
ipbase        ipbasek9      Permanent      ipbasek9
security      securityk9    Permanent      securityk9
uc            uck9          EvalRightToUse uck9
data          None          None           None



Router#sh license detail cme-srst
Feature: cme-srst                        Period left: 8  weeks 3  days
Index: 1        Feature: cme-srst                          Version: 1.0
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 3  days
            Period used: 2  hours 37 minutes
        License Count: 0/0  (In-use/Violation)
        License Priority: Low
        Store Index: 7
        Store Name: Built-In License Storage

Regarding my router firmaware:

Router#sh version
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.3(2)T, RELEASE SOFTWARE (fc3)

 I also upload an 78xx package:

Router#dir
Directory of flash0:/

    1  -rw-    94293408  Oct 24 2013 20:35:04 +00:00  c2900-universalk9-mz.SPA.153-2.T.bin
    2  drw-           0  Oct 24 2013 20:40:50 +00:00  call-home
    3  -rw-        3064  Oct 24 2013 20:51:46 +00:00  cpconfig-29xx.cfg
    4  drw-           0  Mar 18 2025 12:38:32 +00:00  its
  250  -rw-        2994  Mar 19 2025 08:51:50 +00:00  ~
    5  drw-           0  Oct 24 2013 20:52:10 +00:00  ccpexp
  241  -rw-        2464  Oct 24 2013 20:53:56 +00:00  home.shtml
  242  -rw-     2507194  Mar 18 2025 14:24:56 +00:00  kern2.78xx.12-5-1SR3-74.sbn
  243  drw-           0  Mar 18 2025 14:07:04 +00:00  flash
  244  -rw-        1339  Mar 18 2025 14:26:40 +00:00  sip78xx.12-5-1SR3-74.loads
  245  -rw-      370288  Mar 18 2025 14:27:00 +00:00  sboot78xx.12-5-1SR3-74.sbn
  246  -rw-      596840  Mar 18 2025 14:27:24 +00:00  sboot2.78xx.12-5-1SR3-74.sbn
  247  -rw-    41812308  Mar 18 2025 14:28:48 +00:00  rootfs78xx.12-5-1SR3-74.sbn
  248  -rw-    43123032  Mar 18 2025 14:30:46 +00:00  rootfs2.78xx.12-5-1SR3-74.sbn
  249  -rw-     3091812  Mar 18 2025 14:31:16 +00:00  kern78xx.12-5-1SR3-74.sbn

 The problem is that after configuring voice service voip, and voice register global, I'm unable to configure a Cisco IP 7821 Phone, since the model in not available neither under load command, for voice register global, or type command for a voice register pool:

Router(config-register-pool)#type ?
  3905             Cisco SIP Phone 3905
  3911             Cisco SIP Phone 3911
  3951             Cisco SIP Phone 3951
  6901             Cisco SIP Phone 6911
  6911             Cisco SIP Phone 6911
  6921             Cisco SIP Phone 6921
  6941             Cisco SIP Phone 6941
  6945             Cisco SIP Phone 6945
  6961             Cisco SIP Phone 6961
  7905             Cisco SIP Phone 7905
  7906             Cisco SIP Phone 7906
  7911             Cisco SIP Phone 7911
  7912             Cisco SIP Phone 7912
  7940             Cisco SIP Phone 7940
  7941             Cisco SIP Phone 7941
  7941GE           Cisco SIP Phone 7941GE
  7942             Cisco SIP Phone 7942
  7945             Cisco SIP Phone 7945
  7960             Cisco SIP Phone 7960
  7961             Cisco SIP Phone 7961
  7961GE           Cisco SIP Phone 7961GE
  7962             Cisco SIP Phone 7962
  7965             Cisco SIP Phone 7965
  7970             Cisco SIP Phone 7970
  7971             Cisco SIP Phone 7971
  7975             Cisco SIP Phone 7975
  8941             Cisco SIP Phone 8941
  8945             Cisco SIP Phone 8945
  8961             Cisco SIP Phone 8961
  9951             Cisco SIP Phone 9951
  9971             Cisco SIP Phone 9971
  ATA              Cisco SIP Phone ATA
  ATA-187          Cisco Analog Phone Adapter ATA 187
  CUCIConnect      Cisco Unified Communications Integration for WebEx Connect
  CiscoMobile-iOS  Cisco Mobile App on iPhone
  Jabber-Android   Cisco Jabber App on Android
  P100             PingTel Xpressa 100
  P600             Polycom SoundPoint 600
  <cr>

 I have another 2921 in production working, where the only difference i can see is the cme_srst license_type. Can this be the limitation? Can i upgrade the license_type from evaluation to permanente. I was pretty sure that was possible since i didnt have permanente licenses loaded in my other cme routers.

Thank you for your support.

1 Accepted Solution

Accepted Solutions

M02@rt37
VIP
VIP

@ggomes63 

Also based on your IOS version for your 2921 platform, you should be on CME version 9.5.

-> 7821 IP Phone are supported from CME 11.7...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeroad.html

And to be on CME version >11.7, you should upgrade 2921 IOS to 15.7.3

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html

Best regards
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View solution in original post

3 Replies 3

M02@rt37
VIP
VIP

Hello @ggomes63 

perform this command on your routeur to switch from eval to permanent.

Routeur# licence right-to-use move cme-srst 

 

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

M02@rt37
VIP
VIP

@ggomes63 

Also based on your IOS version for your 2921 platform, you should be on CME version 9.5.

-> 7821 IP Phone are supported from CME 11.7...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeroad.html

And to be on CME version >11.7, you should upgrade 2921 IOS to 15.7.3

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.

Hello M02@rt37,

Thank you for you contribution, I have learn something new today. Regarding the first advice, the comand mentioned isn't available.

Then, regarding CME license, I have confirmed that I'm using version 9.5, so I will work on upgrading my IOS image to have access to a more recent CME version.