Problem to access CUC mailbox

[wilsonsant]

Hi Guys,

I am try to access CUC mailbox by https://x.x.x.x/inbox, and I am receiving the message: The mailbox can be not ser loaded.

Any have idea as solve this?

Thanks,

Wilson

[Ratheesh Kumar]

Hi Wilson

Which version of CUC are you using. There is a bug in 8.5 version. Please check CSCty92204

Also please try this troubleshooting

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx/10xcuctsg085.html#pgfId-1062949

"Mailbox could not be loaded" Error Shows Up

If the error "Mailbox could not be loaded" shows up for one or more subscribers on Web Inbox after migrating data from a multi-tenant Unity Connection to another multi-tenant Unity Connection, do the following:

Check if the setting required for mailbox access may be lost during migration. To enable it back, do the following:

1. You need the object ID of the class of service for each subscriber and run the following GET request to get the class of service object ID:

https://<connection-server>/vmrest/users?query=(Alias%20is%20<UserAlias>

2. Send a PUT request to the URI below to enable the setting:

https://<connection-server>/vmrest/coses/<CosObjectId>

HTH

Rath!

[wilsonsant]

Hi Cisco Rath!

Thanks a lot for Your contact.

Answering Your ask: The version is 10.5.2

I try apply the https://10.x.x.x/vmrest/users?query=(Alias%20is%20<UserAlias>, but, received the message: The webpage cannot be found 

Thanks,

Regards,

Wilson