problem to receive fax with onramp application

[gevangelista]

       Good morning I'm triyng to confiure the t37 fax to mail using onramp application.

When I'send a fax from external site to  cisco voice-gw running onramp application, with the "debug mta send all"

I receive  the following error message:

%LAPP_ON_MSGS-6-LAPP_ON_CAUSE_NO_ESMTP_CONNECT: ESMTP client did not connect or lost connection to remote server.

Can you help me to solve this problem:

Thanks in advance

giancarlo

[will.alvord]

Just shooting from the hip here, but check the 'mta send mail-from' or 'mta send postmaster' statements.  If that doesn't work, please post your configs.

[gevangelista]

Hi Will   at following the actual configuration

ip domain name qualisystem.ch
ip name-server 172.16.41.12
ip name-server 192.168.10.1

ip inspect WAAS flush-timeout 10
!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type basic-net3
isdn tei-negotiation first-call
!
!
trunk group ALL_BRI
hunt-scheme longest-idle
!
crypto pki token default removal timeout 0
!

!
fax send max-speed 9600
fax send left-header $a$
fax send center-header GFL $a$
fax send right-header $p$
fax send coverpage enable
fax interface-type fax-mail
mta send server 194.209.125.46 port 25
mta send subject Nuovo FAX in Arrivo
mta send mail-from hostname Voice-GW-GFL-Lugano.qualisystem.ch
mta send mail-from username $s$
mta receive aliases qualisystem.ch
mta receive maximum-recipients 10
mta receive generate permanent-error
!
application
service onramp flash:app_faxmail_onramp.2.0.1.3.tcl
!
service offramp flash:app_faxmail_offramp.2.0.1.1.tcl
!

!
d
tftp-server flash:app_faxmail_onramp.2.0.1.3.tcl
tftp-server flash:app_faxmail_offramp.2.0.1.1.tcl
!
!
!
control-plane
!
!
voice-port 0/0/0
translation-profile incoming ENTRANTI
compand-type a-law
cptone CH
bearer-cap Speech
!
voice-port 0/0/1
translation-profile incoming ENTRANTI
compand-type a-law
cptone CH
bearer-cap Speech
!
!
!
mgcp profile default
!
!
dial-peer voice 50 pots
tone ringback alert-no-PI
description DIAL-PEER PER CHIAMATE USCENTI VERSO LA PSTN
destination-pattern 0T
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
incoming called-number .
direct-inward-dial
port 0/0/0
no sip-register
!
dial-peer voice 51 pots
tone ringback alert-no-PI
description DIAL-PEER PER CHIAMATE USCENTI VERSO LA PSTN
destination-pattern 0T
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
incoming called-number .
direct-inward-dial
port 0/0/1
no sip-register
!
dial-peer voice 1 voip
description chiamata in ingresso su GFLUCM1
destination-pattern 5..
session target ipv4:172.16.41.240
voice-class codec 1 
voice-class h323 1
dtmf-relay h245-alphanumeric
fax rate disable
no vad
!
dial-peer voice 1581 mmoip
description ** Gestione Fax-to-Mail Federica Tronti**
service fax_on_vfc_onramp_app out-bound
destination-pattern 581
information-type fax
session target mailto:giancarlo.evangelista@qualisystem.ch
!
dial-peer voice 581 pots
description **Chiamata per fax in ingresso Federica Tronti**
service onramp
service onramp out-bound
incoming called-number 581
direct-inward-dial
port 0/0/1

[will.alvord · Accepted solution]

Did you reload your router after adding the 'fax interface-type fax-mail' statement?  Is your mail server reachable by the router?

[gevangelista]

Hi Will. rhe router was been reloaded more times.

The mail server is reachable: if I  send a telnet of mail server Ip address on port 25 (smtp) the server answer me.

The server it's not reachable by ping, but I' think that can be a normal statement.

[will.alvord]

There are a couple of statements I have in my test gateway which you're missing.  Although they don't appear to be the problem, it's worth a shot to add them.

fax receive called-subscriber $d$

mta send with-subject both

mta send postmaster whatever@qualisystem.ch

mta send return-receipt-to hostname qualisystem.ch

mta send return-receipt-to username whatever

[gevangelista]

Hi Will, I've added the suggested  items, but the situation it's the same.

[will.alvord]

Grasping at straws, but is 194.209.125.46 the correct address of your mail server?

[gevangelista]

yes the mail server ip address it's correct.

[will.alvord]

Well the error points to an incorrect/missing SMTP server config.

Here is a link with some additional debugs and a step by step troubleshooting guide:

https://supportforums.cisco.com/docs/DOC-25638