problem with ipphone on cucm 8.6.2

[gevangelista]

a       Good morning.

I've a cisco ipphone 6921 registered on cucm 8.6.2

I've the following problem:

I call an external number and answer me an IVR thet tell me: press 1 for.... press2 for... press 3 for and so on.

I press one of these choise but the selection is ignored and  the IVR send me the same message: press 1 for... press 2 for ... and so on.,

Can you help me to solve this item?

Thanks in advance

Giancarlo

[Carlo Poggiarelli]

Hi.
Which kind of pstn line and vg signaling protocol are you using?
Does this problem occur with 6921 only?

Let us know
regards
Carlo

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[gevangelista]

Hi thanks for answer.

The pstn line is a BRI (located in switzerland), and the there is a SIP trunk between voice-g and cucm

This is the trunk voice gw  and the isdn configuration

! interface BRI0/0/0
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!
interface BRI0/0/1
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!

dial-peer voice 42 voip

description ** Chiamate a numeri svizzeri **

translation-profile outgoing to-ch

destination-pattern 6T

session target ipv4:192.168.80.253

dtmf-relay rtp-nte

!

[Carlo Poggiarelli]

Hi Giancarlo.
Can you please send a show voice call status output during a call to IVR.

Thx

Carlo

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[gevangelista]

Hi Carlo

at following the info required 

CentralinoCH#sh voice call status

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0xE5       0    0x493FE448 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

CentralinoCH#sh voice call status

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0xE5       0    0x493FE448 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

[Carlo Poggiarelli]

Hi.
Try to add this dial-peer to your config
dial-peer voice 100 voip
incoming called-number 0T
dtmf-relay rtp-nte
codec g711alaw
no vad


See if it works

HTH

Regards

Carlo

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[gevangelista]

I Carlo I've inserted the suggested config but doesn't works!

[Carlo Poggiarelli]

Ok.
Now modify that dialpeer removing incoming called-number and add answer-address XXXX where XXXX is the extension where you'll try to call the IVR.
after that please send me the output of show voice call status during a test call from that extension.

HTH

Carlo

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[gevangelista]

I carlo

I think that there is a misunderstanding!!!

The problem it's not my IVR

but a remote IVR!!!!

from my phone I call 0041800055055 ( Swisscomm)

When the call goes up the automatic massage  from swisscom  is played:

Please enter 1 for commercial, enter 2 for techical  and so on....

A this point on my phone I press 1  or 2  but  the IVR doesn't understand the selection and re-play the message: press 1 for..... press 2 for and so on

[Carlo Poggiarelli]

Hi.
Yes i undrestood. That's why I asked you to configure a DP matching your calling number(your ip phone extension) .

Please try it and please post the output of the command mentioned in my last post.
THX
Carlo

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[gevangelista]

Hi Carlo

there is the show voice call status

CentralinoCH#sh voice call statu

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0x1F       0    0x48EE1244 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

thanks

giancarlo

[Carlo Poggiarelli]

Hi Giancarlo.
Do you use different region between cucm and VG?
Did you configured the dial-peer with answer address as I suggested?

Regards
Carlo

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[gevangelista]

Hi Carlo,

the region is the same, and on the dp I've the answer address of my extension (723)

[Carlo Poggiarelli]

Can you please post your entire config of VG?
Even if you configured the suggested DP I see that the default dialpeer (0) is matched.
Another question...
did you chek "media termination point required". ?
Carlo

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