Problems: Ethernet Disonnected??

[powercatfootball]

I have a quick question for the forums:

One of our employees has left the business, and a new employee has been hired in her position.  I went into CUCM, and added a new End User.  I added the primary device, but it didn't seem that anything had happened.  So I set his password for him, and it wouldn't work for him.  It was as if the user name I set up had no ties or association to the phone.  So I went into the old account associated with that phone, and looked things over and noticed that it says Primary Directory Number is still x444.  So I went back into the new account, and selected 444 as primary DN for the new user, and ever since then the phone reads Ethernet Disconnected.  I haven't touched the switch, in fact, the phone is PoE and is still getting powered up from the Ethernet.  And I moved the phone to the Tech office here to test it where my phone is plugged in, and it reads "Ethernet Disconnected".  Does anyone have a suggestion?

[Jonathan Schulenberg · Accepted solution]

Have you tried a different patch cable to the phone? 802.3af is provided on a separate pair of wires than the RX/TX pairs for 10/100 Ethernet. I have seen many patch cables degrade to the point that data doesn't pass but the PoE voltage still makes it through.

[powercatfootball]

Yes.  I've moved the phone to my office, unhooked my working phone, and hooked it into the associated phone and the same issue persists :Ethernet Disconnected.

Any other suggestions?

[Jonathan Schulenberg]

Glad to hear it's fixed.  It's amazing what users manage to due to phones.

[powercatfootball]

Your suggestion of checking the wire was something I had already done.  However, you led me to believe my issues could be at Layer 1

, so I turned the phone upside down, and right there it was: one of the 8 prongs had popped out and was bent out of shape and shot all the heck!!

Thanks man!