I am new to the Cisco Call Manager and IP Telephony. I am also volunteering for a non-profit museum that had a 1760 with several 7940/7941 phones donated. All but three of the phones display correct time zone settings. The three phones (two 7940 and one 7941) have a file not found error when booting. The profile file they are looking for is in the flash of the 1760. All phones are on the correct VLAN and are pulling correct IP information.
A side note is that due to the load on the 1760, we can not access the GUI of the 1760. One option there is to remove the LAN segment, login to the GUI and make any changes needed. One of my options that I have not tried yet. Is replacing one of the problem phones with a "spare" and updating the MAC for the user.
The phones are reporting "File not found: P00308000500"
Here is the show version and show flash from the 1760 for reference.
cme1760#sh ver
Cisco IOS Software, C1700 Software (C1700-ADVENTERPRISEK9-M), Version 12.4(15)T, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 25-Jun-07 18:39 by prod_rel_team
ROM: System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)
cme1760 uptime is 3 days, 10 hours, 50 minutes
System returned to ROM by error - a Software forced crash, PC 0x80712D68 at 08:29:54 pst Thu Jan 23 2014
System restarted at 08:34:37 pst Thu Jan 23 2014
System image file is "flash:c1700-adventerprisek9-mz.124-15.T.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 1760 (MPC860P) processor (revision 0x500) with 123566K/7506K bytes of memory.
Processor board ID FOC07380X5Y (3012668611), with hardware revision 0000
MPC860P processor: part number 5, mask 2
1 FastEthernet interface
32K bytes of NVRAM.
65536K bytes of processor board System flash (Read/Write)
Configuration register is 0x2102
cme1760#sh flash
System flash directory:
File Length Name/status
1 26479732 c1700-adventerprisek9-mz.124-15.T.bin
2 4802 admin_user.html
3 672015 admin_user.js
4 16040 Chime.raw
5 1602 CiscoLogo.gif
6 8160 Classic1.raw
7 716 CME_GUI_README.TXT
8 1045952 cmterm_7920.4.0-02-00.bin
9 331483 CP7902080001SCCP051117A.sbin
10 338840 CP7905080001SCCP051117A.sbin
11 338424 CP7905080001SCCP051117A.zup
12 340631 CP7912080001SCCP051117A.sbin
13 953 Delete.gif
14 2823 DistinctiveRingList.xml
15 16344 dom.js
16 864 downarrow.gif
17 6146 ephone_admin.html
18 4658 logohome.gif
19 3724 normal_user.html
20 81443 normal_user.js
21 349794 P00405000700.bin
22 350198 P00405000700.sbn
23 1908762 P00503010100.bin
24 8160 Piano1.raw
25 1347 Plus.gif
26 7200 Pulse1.raw
27 2624 Readme7960-40.txt
28 4000 Ring1.raw
29 4000 Ring2.raw
30 4000 Ring3.raw
31 495 RingList.xml
32 49169 S00104000100.sbn
33 49599 S00105000200.sbn
34 10800 Sax1.raw
35 843 sxiconad.gif
36 174 Tab.gif
37 2431 telephony_service.html
38 870 uparrow.gif
39 9968 xml-test.html
40 3412 xml.template
41 5821 eps1 [deleted]
42 5596 bv.ted [deleted]
43 5907 bv.ted [deleted]
44 6099 bv.ted [deleted]
45 6178 bv.ted [deleted]
46 129832 P00308000500.bin
47 130236 P00308000500.sbn
48 752516 P0S308000500.sb2 [deleted]
49 461 P0S300805000.loads [deleted]
50 290819 crashinfo_20140123-162954
[33799908 bytes used, 33308952 available, 67108860 total]
65536K bytes of processor board System flash (Read/Write)
Thank you in advance for any assistance.
