07-03-2012 11:47 PM - edited 03-16-2019 12:00 PM
Hi,
I have following configuration for the AA (IOS 151-4.M4):
service prv flash:/tclsc/app-b-acd-aa-3.0.0.2.tcl
param dial-by-extension-option 5
paramspace english index 0
param handoff-string prv
param welcome-prompt _bacd_welcome.au
param call-retry-timer 2
paramspace english language en
param service-name queue
param second-greeting-time 30
paramspace english location flash:/prvprompts/
param max-time-vm-retry 3
param voice-mail 5000
param max-time-call-retry 300
param aa-pilot 88852606
param number-of-hunt-grps 1
I have copied the custom files en_bacd_welcome.au and en_bacd_options_menu.au in the 'prvprompts' directory but it still plays the original default prompts. I have reloaded the application as well but no change.
Any advise please?
Regards
Saif
07-04-2012 07:04 AM
Try
audio-prompt load
07-04-2012 11:38 PM
Thanks Paolo for the response.
I figured out that the problem was from the command
paramspace english location flash:/prvprompts/
It must be without the preeceding '/', so it should look like this:
paramspace english location flash:prvprompts/
Saif
02-09-2014 08:27 AM
Thank you so much for this. Paolo
Thought I got crazy.
Seems the prompt is loaded in memory and the aa-bacd scripts never checks again
Jan
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