I am having a unique issue that I need to bounce off the community. I have already gone through a VAR and TAC and honestly was not happy with the answer so I looking for some validation. Let me explain the environment, I have a main data center site running Call Manager 8.6, I have an international branch office running Call Manager Express 10.5. In this remote office I have 2 types of phones, 7940s and 7942s.
The 7940s are getting their Corporate Directories just fine, the 7942s are not. I have had my managed services team look into this and couldn't get it working, they escalated to their tier 3 (CCIE) resources, who escalated to TAC, who has escalated to the BU within Cisco. I was told that the directory feature will not work on a Java based phone and because the 7940 is a non-Java based phone it works, and the 7942 is a Java phone and thats why all newer phones don't work.
Has anyone had issues getting the directories from a main Call Manager 8.6 with a 7940 or 7942 phone that is connected to Call Manager Express 10.5.
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Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
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