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I used to use RSS feeds like https://supportforums.cisco.com/feeds/discussions/5961 to track new messages, but seems its no longer available.Any ideas?
A 3rd party outbound solution like http://aurus5.com/outbound/ would help.
When a customer calls back the UCCE trigger it by HTTP providing the phone number of customer to be excluded from the campaign.
If you need another software client to dial you can try to register any SIP phone on your CUCM. If you need another app to control your IP phone examine the 3rd party software like http://aurus5.com/phoneup/agent
"He also does not want us to spend any money on this." - not easy to meet such a requirement
But if there are 3 "specific users" wanting to use the on-demand recording you can get a free promo-license of PhoneUP software. The free license is perpet...
