A 3rd party outbound solution like http://aurus5.com/outbound/ would help. When a customer calls back the UCCE trigger it by HTTP providing the phone number of customer to be excluded from the campaign. ... View more

Consider also this one - http://aurus5.com/phoneup/record/, it has its own recorders AND supports Cisco Mediasense. The license costs nothing when operating on top of Cisco Mediasense. ... View more

Consider migration to Cisco Jabber. Or you can use the 3rd party apps like http://aurus5.com/phoneup/directory/ - this one supports click2call with DTMF ... View more

I would agree with Jamie and Gordon. Lots of clients have their own requirements and I beleive the Cisco's goal was to offer a "getting started" option that covers the HOTTEST but BASIC requirements. Those who need more can choose - http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/confernc.html#66165 When we were building our add-on to CUCM conferencing, we had to consider tons of customer opinions like random PIN generation, Caller ID authentication, single number for all conferences and so on. Its always a hard task for any vendor to filter clients requirements when developing the roadmap. BTW, Jamie, is there ANY way to interfere the conferencing bridge (either software or hardware) to control the audio streams (mute/unmute feature etc)? There is no public documents about that, but probably you can advice on some approach we could research? ... View more

You can do it with Aurus PhoneUP app (http://aurus5.com/phoneup/directory) which allows you to map AD attributes to Jabber contact fields. ... View more

Hi John, if remote phones are registered at CUCM Enterprise (CME is in SRST mode) you may try the 3rd party directory solution that works fine on all models - http://aurus5.com/phoneup/directory ... View more

If CUCM settings remain the same, the Directory app continues working. ... View more

Jabber Guest could be the solution - http://www.cisco.com/c/en/us/products/unified-communications/jabber-guest/index.html It requires Expressway-C/-E, Jabber Guest server and 2 RMS (Rich Media Session) licenses per concurrent call. Bear in mind that your client will still need to install the browser plug-in to make the call. Another way is to use the 3rd party videocall/videochat solution designed for UCCX/UCCE - http://aurus5.com/richcall/cisco/ ... View more

http://aurus5.com/phoneup/directory/  This 3rd party app provides everything you need - you'll be able to import both Cisco and Avaya contacts, modify phone numbers on the fly (if needed) and manage the access to the corporate directory segments. ... View more

Hi, there are 3rd party "corporate directory" solutions for those who are not happy with the built-in directory. Please take a look - http://aurus5.com/phoneup/directory ... View more

This will probably appear in the next version. Currently it plays the notification at the beginning of the recorded call in the "total recording" mode. ... View more