Problems with the IP Phone 9971

[Edson Vuma]

I have a problem with the CISCO IP Phone 9971.

It started successfully but i have the following issuesÇ

When I press the CONTACT BUTTON, it gives me the following message:

CONTACTS NOT AVAILABLE

Another Issue is that i dont have the CTL and ITL Files.

The security mode that appers on the screen is: Non Secure

LSC: Not installed

My environment is: a router 2951 ISR with CALL MANAGER EXPRESS 8.6 , a switch and the phones.

[nikshah · Accepted solution]

Hi Edson,

Have you configured the directory under voice-register global

eg :- url directory http:///localdirectory

Hope this helps

Regards

Niket

[Edson Vuma]

Thanks for your reply, nikshah.

Im a little bit confused about this.

Would you give me the full command of this configuration?

Thanks

[nikshah · Accepted solution]

Hi Edson,

you are getting this error when you are trying to access directories/contacts right.

if thats the case then you would need to do the following, go to the router and configure the following and see it helps

voice register global

url directory http:///localdirectory

Hope this helps

Niket

Kindly rate all useful posts!!!

[Edson Vuma]

Sorry one more time, nikshah.

But, for example.

On this configuration (for 9951):

"

voice register global

mode cme

source-address 142.102.66.254 port 5060

max-dn 10

max-pool

load 9951 sip9951.9-1SR1.loads

authenticate register

authenticate realm all

timezone 42

voicemail 4009

tftp-path flash:

file text

create profile sync 0000420080667251

camera

video

"

How would be the configuration of the directory under voice-register global?

would be like this:

url directory http://<142.102.66.254>/localdirectory

Just to clarify, the command starts with: url directory    , right?

And what is " localdirectory "?

Sorry and thanks for your time.

[nikshah]

Hi Edson,

You are correct, this might help

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_u1ht.html

Regards

Niket

[Edson Vuma]

Thanks...

Let me check if this was the problem

[Edson Vuma]

THANK YOU.

It worked perfectly.

Thanks.

And one more thing.

When I connect the CISCO Video Camera on the IP Phone 9971, it gives me a message like:

" CISCO Unified Video Camera has been detected but it is disabled by the administrator"

Did I missed a configuration on the voice register global here?

What would be this command?

One more time, Thanks

[Edson Vuma]

Done !!!

The problem was on the voice register global

There where steps missing.

The only thing to do was to enable the CISCO Unified Video Camera by running the following commands>

Router# configure terminal

Router(config)#voice register global

Router(config-register-global)#camera

Router(config-register-global)#video

Router(config-register-global)# create profile