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Put incoming call on hold

justin111
Level 1
Level 1

‎01-30-2007 10:02 PM - edited ‎03-14-2019 07:48 PM

Hi,

We are running Cisco CallManager 4.2 with 7941 and 7961 IP phones and I was wondering if there is a way to place an incoming call directly on hold without having to answer it first.

thanks

justin

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0 Helpful
4 Replies 4

gogasca
Level 10
Level 10

‎01-31-2007 08:39 AM

Hi Justin,

You can do it with a Contact Center Application (IPCC) or with Attendant Console using Broadcast Hunting Algorithm.

justin111
Level 1
Level 1
In response to gogasca

‎01-31-2007 02:42 PM

Thanks gogasca, will give the broadcast hunting a try.

justin

0 Helpful

mcnerney
Level 4
Level 4

‎01-31-2007 12:10 PM

Justin

Another approach that may work for you on an incoming call is to use the IDivert softkey to send the call directly to voicemail.

Larry

0 Helpful

justin111
Level 1
Level 1
In response to mcnerney

‎01-31-2007 02:43 PM

Thanks for the response, but I was looking to send callers straight to hold rather than voicemail.

justin

0 Helpful
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