Question about IP Phone didn't collect the missed call log

[pornnok88]

Dear Sir,

I found one 7940 IP Phone that didn't show the missed call log on the screen and when I press Directory -> Missed Call nothing inside also. But it has received, placed call log. I tried to erase configuration on phone and reset/restart already, it still didn't show missed call log.

Does it broken? Please advise.

Thank you very much.

Best Regards,

Pornchanok P.

[gogasca]

Can you replicated it?

Using share lines?

Which firmware version?

SIP or SCCP

Thanks

[pornnok88]

Dear gogasca,

As I remember this phone had change DN profile 1 time (e.g. from 700 to 718). I use Call Manager Express version c2800nm-spservicesk9-mz.124-22.T.bin.

I didn't use a share line but I configure it to ring at the same time as another DN by using this command "button  1o30,1".

For firmware version I didn't take note but it should be the same as the other that works.

It is SCCP.

Thanks

[linda0055]

I had this same issue almost a year ago and opened a TAC case.  It wound up being a firmware issue.  But your  post sounds like you may have more than one 7940.  Have you compared firmware versions on them.

HTH

Linda

[sgeorge911]

It happened to one of 7965 IP phone running on Call manager 7.1 version. Best advise is to delete the device and directory number and re create it agian.

thanks

[pornnok88]

Dear sgeorge911,

Thank you very much for your advise, I will try for this solution.

Thanks