Question how to answer incoming calls with a recorded message

[Kenjie-San]

Hi,

i have a customer who wants to answer incoming calls with a reorded message like "thank you for calling.. next available operater will answer yor call"

I have a UC500 with CME 8.1 und CUE 8.0.3. Their is a IVR modul on CUE, but is it possible to use it without options, so anyone in company can pickup the incoming call? or a call-parking?

I have no good idea..

[dijohn]

You could try BACD

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html\

[Kenjie-San]

Hi,

the BACD seems to be the right tool for this job, but what i need is a simpler way.

I mean the first thing, which is what i need, is a welcom greeting, but not all this options, like press1 for our sales department and so on.

The scenario would be as follows:

two or three calls come in, but they should not hear a long ringing, so they are in the mude to end the call. they should here a greeting, which signals that they will get soon a call agent. If their are more incoming calls they should be in a queue and here the welcom greeting again.

I know this is more like a callcenter scenario, but is their a way to configure something like this?

[dijohn]

You can try the BACD Drop Thru option.

Check the config guide in the previous post.

[Udit Mehrotra]

Check

Can UC500/CME be configured to play a default prompt when dialing an extension?

on -

https://supportforums.cisco.com/docs/DOC-9795/

HTH

Udit

[Kenjie-San]

Hi,

the B-ACD helped me great.. thank you two

It has a call queue and the necessary audio prompts. In my configuration i did not use the drop-through option, but this will be the next step.

Beside i have to get an exit option for the queue, because it is not ending, it is repeating and repeating.. Ok i have to say that the voicemail pilot number is a fake number, maybe it is repeating the queue, because it can not handover the call to the voice-mail?

show flash: all
92       55599 Feb 18 2011 08:35:06 app-b-acd-aa-3.0.0.2.tcl
95       40892 Feb 18 2011 16:25:14 en_bacd_allagentsbusy.au
97       83291 Feb 18 2011 08:35:08 en_bacd_disconnect.au
98       63055 Feb 18 2011 08:35:08 en_bacd_enter_dest.au
99       37952 Feb 18 2011 08:35:10 en_bacd_invalidoption.au
100     496521 Feb 18 2011 08:35:12 en_bacd_music_on_hold.au
101      37547 Feb 18 2011 16:25:36 en_bacd_options_menu.au
102      13213 Feb 18 2011 16:16:50 en_bacd_welcome.au
103      34794 Feb 18 2011 08:35:16 en_bacd_xferto_operator.au
104      30421 Feb 18 2011 08:35:16 app-b-acd-3.0.0.2.tcl

voice service voip

allow-connections h323 to h323
  allow-connections h323 to sip
  no supplementary-service h450.2
  no supplementary-service h450.3

!
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
  param number-of-hunt-grps 2
  paramspace english index 1
  param menu-timeout 3
  param handoff-string aa
  param dial-by-extension-option 3
  paramspace english language en
  param max-time-vm-retry 2
  param max-extension-length 4
  param aa-pilot 300
  paramspace english location flash:
  param second-greeting-time 15
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 3
  param voice-mail 339
  param max-time-call-retry 60
  paramspace english prefix en
  param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 10
  param aa-hunt1 301
  param queue-manager-debugs 1
  param number-of-hunt-grps 2
  param aa-hunt2 302
!

dial-peer voice 12 voip
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1 
dtmf-relay sip-notify
codec g711ulaw

!
dial-peer voice 13 voip
service aa
destination-pattern 300
session target ipv4:10.1.1.1
incoming called-number 300
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
voice hunt-group 1 parallel
list 201,203
pilot 301
!
voice hunt-group 2 parallel
list 202,204
pilot 302
!
ephone-dn  1
number 201
!
ephone-dn  2
number 202
!
ephone-dn  3
number 203
!
ephone-dn  4
number 204
!
ephone-dn  5
number 205
!
ephone  1
device-security-mode none
mac-address B8FA.B566.0000
max-calls-per-button 2
type anl
button  1:5
!
ephone  5
device-security-mode none
mac-address 0014.1C80.8174
type 7970
button  1:1
!
ephone  6
device-security-mode none
mac-address 0014.1C80.7D52
type 7970
button  1:2
!
ephone  7
device-security-mode none
mac-address 000B.BE40.3DC2
type 7940
button  1:3
!
ephone  9
device-security-mode none
mac-address 0008.2128.8155
type 7940
button  1:4

-- edit --

ok i fixed it, i was not able to access the voicemail, so i added one voicemailbox on my CUE and configured voice service voip.

But if no one is on the phones, i did not find a option to transfer it directly to my configured voicemailbox?!

i hoped when i put on all phones DND it would do it, but this was not the solution...

-- edit --

okay, i forgot to configure this:

UC520(config)#telephony-service

UC520(config-telephony)#hunt-group ?
  logout  Define hunt group logout option
  report  Define hunt group report parameter

UC520(config-telephony)#hunt-group logout ?
  DND   logout using DND softkey
  HLog  logout using HLog softkey

UC520(config-telephony)#hunt-group logout DND

-- edit --

and it will not transfer to voicemailbox, if this is not configured:

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip