"Contact admin to enable mobility" on CUCM 9.0.1

[s.angelmahr]

Hi all,

i'm testing a CUCM 9.0.1

Added mobility for a user, created a remote destination profile, remote destination,...

Mobile phone does ring when i get an internal call, so basicly everything works.

I can answer the call on the mobile, ending it there i can resume on my deskphone.

On ccmuser-page i can enable or disable the mobility feature, everything works fine.

Only problem:

Using the "Mobility" button on my 9971 tells me "Please contact admin to enable mobility".

Also i can't send a active call via "Send to mobile", i get the same error as above.

Bug Toolkit doesn't know anything about this (searching for "mobility" on the 9.0 version).

Any ideas?

Thanks,

Sven

[Gordon Ross]

Sounds like the physical device isn't setup correctly for single number reach. Have you set the Owner User ID on the device ?

GTG

[krobberechts]

I have the same problem and everything is setup as explained in the manual.

Can you communicate the solution?

Kind regards,

Kurt

[scheived]

Setting the Owner User ID got it working for me.

[mbogusz]

the same problem...