"Enter Your ID" when external call transfer to voicemail

[Hasrat Bhanot]

Hello,

When external calls transfer to voicemail caller get "Enter Your ID" not the greeting, calling internally works fine

Please see the attached config

Thanks

[Andrew West]

I assume that you have the mailbox built for the number, assuming the PSTN based call comes in the same way...

The following from Unity Tools gives you a good way to see in real time what is going on assuming you dont know where to pull the logs from RTMT: http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

[Hasrat Bhanot]

Sorry forgot to mention it is Call manager express