reach voice mail by calling main number

[Yazen Alaa]

Dear All

i have unity connection with unified messaging 9.1 , i need 

-  caller can call (from mobile) the main phone number for the Connection server to reach his own voice mail inbox , i have read , it can be done by make directory handler , how it will be ?

and there is another way to do it , and how it will be ?

[Chris Deren]

Pick a DID

On CUCM Build a CTI Route Point with corresponding extension and set call forward all to go to voicemail

In UCXN build a forwarding routing rule that matches the called number of the above DN and send the call to "Attempt to sign in" conversation.

That's all.

HTH,

Chris

[Yazen Alaa]

Dear Chris

thanks for ur reply

i think this ok if i have one user but how can i do this step for 500 users if they want to access thier own voice mail by mobile ? is it the same ?

"  forwarding routing rule that matches the called number of the above DN " ====> the DN  here is the user extension or CTI route point DID ?

thanks and regards

[Chris Deren]

This is for the entire system, the DID you pick is for everyone to dial.

You can even define alternate extension for every user i.e. their cell phone, etc so that when they dial in they are only prompted for PIN instead of user ID (extension) and PIN.

HTH,

Chris

[Yazen Alaa]

Dear chris

you are meaning  direct rule , not forwarding rule . see this

my question : what is the editing forwarded routing rule condition paramters it will be ?

i have CTI route point # is 5000 , how it will be in unity connection ?

Call Routing Tables

Call routing tables are used to route incoming calls to the operator or to specific users, call handlers, directory handlers, or interview handlers. In addition, call routing tables are used to route users to the user logon conversation.

Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from outside callers. Each table contains predefined routing rules, and you can create additional rules to route calls as needed. Set up your directory handlers, call handlers, and interview handlers first, and then modify or create call routing rules for each table as needed to route incoming calls correctly.

Direct Rules

Direct rules handle calls from users and outside callers that are dialed directly to Connection. The predefined direct routing rules are: •Attempt Sign-In—Calls from users are routed to the user logon conversation. •Opening Greeting—Calls from outside callers are routed to the Opening Greeting.

Forwarded Rules

Forwarded rules handle calls that are forwarded to Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are: •Attempt Forward—All calls forwarded from a user extension are routed to the user greeting. •Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting.

thanks

[Chris Deren]

No, I mean Forwarding Rule as the call will arrive to UCXN as forwarded via the CTI Route Point.

The routing rule should in fact be directed to "Sign-In" conversation, and the rule condition should be "forwarded station" equals the DN of the CTI RP.

HTH, please rate all useful posts!

Chris

[Rob Huffman]

Hi there,

You will need to set the Call Forward All to voicemail on the CTI-RP

DN page for 5000, this will get the call to route to Unity Connection

and CUC will see it as a "forwarded" call thus the "forwarded" routing rules

Then in Unity Connection you will add a "forwarded routing rule" like this for 5000.

Do NOT leave it as the top rule in the list...make sure to move it down the list

after configuring

The rule below is one of my test rules for DN 6777;

Forwarded Routing Rule

Display Name *
Status	Active   Inactive   Invalid
Language	Use System Default LanguageInherit Language from  Caller English(United  States)
Search Scope	uc1 Search  Space

Send Call to

Call Handler	4444 delete Split 5031 Split 5056 Split 5924 Split 5927 Split 5928 Split 5963 Split 5976 Split 6035_Night 6045 Split 6197 Split 6244_Night 6445 Split 6548 Split 6632 Split 6893 Split 6895 Split 6929 Transfer Message 6952 Split 7031 split 7035 Split 7280 Split 7787 user Night transfer 8747 Split 8777 test 8853 split 8859 Split 8899 transfer to 5126 AAS - Hours - 3575 AAS - Main - 6222 AAS Advising info -  3576 AAS Transfer to  - 6035 Academic  Upgrading/Open Admissions 3722_Advising Admissions  3722_ContEd Admissions 3722_Hours Admissions 3722_Main Admissions  3722_Night Application Status Bissett Part - Time 5088 Bookstore_Hours Bookstore_Main CAPPA CAPPA Classroom CAPPA Independant Conservaory_Night 6860 Conservatory_FOIP Conservatory_Main  6821 ContEd 3833  Night ContEd  6875_Night Conted  Science 6278 Contract management Counselling Hours Counselling_ link to  Counsellors Counselling_ Main CH DRP Office DRP_Central aug262013 East Wing Help Line EnCana_CH Enrollment_5000 Dates Enrollment_5000  Events Enrollment_5000 Fax Enrollment_5000 General Enrollment_5000 Main EoC - 5900 - emergency  message Fees  8880_Main Financial  Aid Financial  Aid_Night Goodbye Greeting Admin 5599_CH Health  Services_Emergency/After Hour Health Services_Hours Health Services_Main Health Services_Nursing  Immunization Health  Services_Results Health Services_Transfer  6325 Health  Services_Transfer 6327 HelpDesk_Main HelpDesk_Night LEED Library Hours Library_CH 6140 MRU Clubs Info Line MyMRU Nursing Bridge_ch Nursing_6891 ASHS Nursing_6891 Instructors Nursing_7201 ASPN Nursing_7201  Instructors Nursing_7201 MICH Nursing_7201 Midwifery Nursing_7201 Midwifery  Instructors Nursing_7202 ACCN Nursing_7202 Ato M  Instructors Nursing_7202 N to Z  Instructors Old ITS  Help desk # Opening  Greeting Operator Parking - Main - 6914 Parking-Locker  number/combo Parking-Locker Rentals Parking-Lockers main Parking-Permit  evening/weekend Parking-Permit Full day Parking-Permit  lost/stolen Parking-Permit main Parking-Permit returns Parking-Rates/daytime Parking-Rates/evening-weekend Parking-UPass  eligibility Parking-UPass lost/stolen Parking-UPass main Parking-UPass  opt-outs Parking-visitor info Main Petroleum Joint  venture Petroleum  Land Contract PM_  PMP Designation PM_8937 Intro PM_Advanced PM_Applied PM PM_Cert level 1 PM_Construction PM_Online Cert PM_PM Cert PM_PM Seminars PM_PMP Exam Prep PM_PMP Prelim PM_Registration Prospective Records 3435 Night Registrars 3303_Access Registrars  3303_Hours Registrars 3303_Main Registrars 3303_Night Registrars  3303_Numbers Registrars  3303_Prerequisites Registrars  3303_RegWaitPrereq Registrars 3303_Waitlist Rez_Help 8888 Rob Huffman 6198  transfer Science  Challenge Science  FAQ Science  Registration Info Science Waitlist Security - 6897 to 5900 message  EoC Split MB  Test Students  Association_Main Switchboard Nite 6111_CH Transcript_order Transcripts_Main transfer test Transfer to  7001
	Attempt  Transfer
	Go Directly to  Greetings
Interview  Handler	test int
Directory  Handler	rob test DH System Directory  Handler
Conversation	Attempt Forward Attempt Sign In Broadcast Message Administrator Caller System Transfer Checked Out Hotel Guest Greetings Administrator Reverse Trap Sign-In Start Live  Record User System  Transfer
User with  Mailbox	aachtem aadvising aancelin aarcher aas1 aasuchak abarkman abeattie abeecroft abenediktsson abishop aborras abruton accessibilityservices accnnursing acelami achan achaston achubachi acolina ---  More Options ---
	Attempt  Transfer
	Go Directly to  Greetings

Routing Rule Conditions

Delete  SelectedAdd New
	Parameter	Operator	Operand Value
	Edit  Dialed Number	Equals	6777

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Rob Huffman]

Hey Chris,

+5 for your great work here buddy!! You trumped me once again

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Chris Deren · Accepted solution]

+5 right back at you Rob for correct answer as usually.

Chris