09-08-2013 03:16 AM - edited 03-16-2019 07:15 PM
Dear All
i have unity connection with unified messaging 9.1 , i need
- caller can call (from mobile) the main phone number for the Connection server to reach his own voice mail inbox , i have read , it can be done by make directory handler , how it will be ?
and there is another way to do it , and how it will be ?
Solved! Go to Solution.
09-10-2013 06:08 AM
09-08-2013 06:48 AM
Pick a DID
On CUCM Build a CTI Route Point with corresponding extension and set call forward all to go to voicemail
In UCXN build a forwarding routing rule that matches the called number of the above DN and send the call to "Attempt to sign in" conversation.
That's all.
HTH,
Chris
09-08-2013 07:07 AM
Dear Chris
thanks for ur reply
i think this ok if i have one user but how can i do this step for 500 users if they want to access thier own voice mail by mobile ? is it the same ?
" forwarding routing rule that matches the called number of the above DN " ====> the DN here is the user extension or CTI route point DID ?
thanks and regards
09-08-2013 07:09 AM
This is for the entire system, the DID you pick is for everyone to dial.
You can even define alternate extension for every user i.e. their cell phone, etc so that when they dial in they are only prompted for PIN instead of user ID (extension) and PIN.
HTH,
Chris
09-10-2013 05:46 AM
Dear chris
you are meaning direct rule , not forwarding rule . see this
my question : what is the editing forwarded routing rule condition paramters it will be ?
i have CTI route point # is 5000 , how it will be in unity connection ?
Call routing tables are used to route incoming calls to the operator or to specific users, call handlers, directory handlers, or interview handlers. In addition, call routing tables are used to route users to the user logon conversation.
Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from outside callers. Each table contains predefined routing rules, and you can create additional rules to route calls as needed. Set up your directory handlers, call handlers, and interview handlers first, and then modify or create call routing rules for each table as needed to route incoming calls correctly.
thanks
09-10-2013 05:56 AM
No, I mean Forwarding Rule as the call will arrive to UCXN as forwarded via the CTI Route Point.
The routing rule should in fact be directed to "Sign-In" conversation, and the rule condition should be "forwarded station" equals the DN of the CTI RP.
HTH, please rate all useful posts!
Chris
09-10-2013 06:00 AM
Hi there,
You will need to set the Call Forward All to voicemail on the CTI-RP
DN page for 5000, this will get the call to route to Unity Connection
and CUC will see it as a "forwarded" call thus the "forwarded" routing rules
Then in Unity Connection you will add a "forwarded routing rule" like this for 5000.
Do NOT leave it as the top rule in the list...make sure to move it down the list
after configuring
The rule below is one of my test rules for DN 6777;
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
09-10-2013 06:02 AM
Hey Chris,
+5 for your great work here buddy!! You trumped me once again
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley
09-10-2013 06:08 AM
+5 right back at you Rob for correct answer as usually.
Chris
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